User guide

4. Ensure that you have enough disk space. For more information, see “Metrics
collection fails due to lack of disk space”
BOF files do not exist in the CME output directory
Typically, the DataChannel File Transfer Engine (FTE) application transfers BOFs
(Binary Object Files) to the DataChannel Complex Metric Engine (CME) application
output directory.
If the BOF files are not transferred to the CME application output directory,
complete the following troubleshooting steps:
1. Make sure that you imported the Alcatel-Lucent 5620 SAM LogToFile
Technology Pack predefined collection requests.
2. Check the UNIX permissions.
3. Ensure that you have enough disk space. For more information, see “Metrics
collection fails due to lack of disk space.”
Metrics collection fails due to lack of disk space
If the metric-collection operation fails on the SAM server, make sure that you have
enough disk space on the computer or server on which Tivoli Netcool Performance
Manager is installed.
The amount of space that is required depends on the following points:
v Size of the SAM network
v Values that are set for the following retention parameters in the dc.cfg file:
Platform Parameter
Tivoli Netcool Performance Manager 1.3.2 FC_RETENTION_HOURS
It is possible, in a SAM networking environment, that several gigabytes worth of
data files can be collected and transferred to the UBA application done directory
each day. These data files accumulate according to the values specified for the
retention parameters. Therefore, it is possible to use the maximum disk space
before the retention period expires and the DataChannel deletes the data files
from the done directory.
You must monitor the size of the data files that are transferred to the done
directory during metric collection, and determine whether adjustments must be
made to the retention parameters.
General Alcatel-Lucent 5620 SAM LogToFile 2.3.0.0 Technology Pack
issue
This is a general issue for Alcatel-Lucent 5620 SAM LogToFile 2.3.0.0 Technology
Pack.
Data for Near End Unavailable (per second) metric is not
calculated correctly
Symptoms
If you run the Error Management Near-End report on Dashboard Application
Services Hub, data for Near End Unavailable (per second) metric is not calculated
correctly.
To run this report, browse to the following path on Dashboard Application Services
Hub: NOC Reporting > Alcatel-Lucent 5620 SAM > SAM Router Health > 9500
76 Alcatel-Lucent 5620 SAM LogToFile 2.3.0.0 Technology Pack Installation and User Guide