User guide

If SAM metric files do not exist in the SAM server, complete the following
troubleshooting steps:
1. Make sure that an OSS user account is configured. For more information, see
“Configure an OSS user account” on page 57.
2. Make sure that the correct values were specified for the SAM.USERNAME and
SAM.PASSWORD parameters, as described in “Specifying parameter values” on
page 73, based on the Tivoli Netcool Performance Manager platform:
Platform Parameter
Tivoli Netcool Performance Manager 1.3.2 ALCATEL_5620_SAM.SAM.USERNAME
ALCATEL_5620_SAM.SAM.PASSWORD
3. Make sure that the correct value was specified for the SAM.SAM_VERSION
parameter, as described in “Specifying parameter values” on page 73 based on
the Tivoli Netcool Performance Manager platform:
Platform Parameter
Tivoli Netcool Performance Manager 1.3.2 ALCATEL_5620_SAM.SAM.SAM_VERSION
The SAM.SAM_VERSION parameter refers to the JMS protocol version, not the
SAM server version.
4. Make sure that the correct values were specified for the SAM.SOAP_URI and
SAM.SOAP_URI_2 parameters, as described in “Specifying parameter values” on
page 73, based on the Tivoli Netcool Performance Manager platform:
Platform Parameter
Tivoli Netcool Performance Manager 1.3.2 ALCATEL_5620_SAM.SAM.SOAP_URI
ALCATEL_5620_SAM.SAM.SOAP_URI_2
5. Check the UNIX file permissions. Ensure that the permissions on the
xml_output directory are set to allow read, write, and run by the SAM FTP
user.
6. Ensure that you have enough disk space. For more information, see “Metrics
collection fails due to lack of disk space” on page 76.
BOF files do not exist in the FTE output directory
Typically, the DataChannel File Transfer Engine (FTE) application transfers BOFs
(Binary Object Files) to the DataChannel FTE application output directory.
If the BOF files are not transferred to the FTE application output directory,
complete the following troubleshooting steps:
1. Make sure that an FTP user account is configured on the primary and
redundant SAM servers.
2. Make sure that the user exists on the SAM server and that the correct FTP user
name and password values were specified for the SAM.EXPORT_URI and
SAM.EXPORT_URI_2 parameters, as described in “Specifying parameter values” on
page 73, based on the Tivoli Netcool Performance Manager platform:
Platform Parameter
Tivoli Netcool Performance Manager 1.3.2 ALCATEL_5620_SAM.SAM.EXPORT_URI
ALCATEL_5620_SAM.SAM.EXPORT_URI_2
3. Check the UNIX permissions.
Chapter 11. Troubleshooting Alcatel-Lucent 5620 SAM LogToFile Technology Pack 75