Troubleshooting guide

Contents
Alcatel-Lucent 5620 Service Aware Manager vii
5620 SAM
System Administrator Guide
Procedure 5-20 To enable debug configuration file reloading on
an NE for mirror services.....................................................5-28
Procedure 5-21 To configure throttle rates for subscriber trap
events...........................................................................5-30
Procedure 5-22 To configure the windowing trap delayer option for
subscriber table resyncs......................................................5-30
Procedure 5-23 To create a default SNMPv2 OmniSwitch user on a
5620 SAM system ..............................................................5-32
5.8 System preferences configuration procedures ....................................5-33
Procedure 5-24 To configure 5620 SAM system preferences.................5-33
6 — 5620 SAM applications 6-1
6.1 5620 SAM application overview ....................................................... 6-2
6.2 Browser compatibility .................................................................. 6-2
6.3 User group access permissions ........................................................ 6-2
6.4 Workflow to work with applications ................................................. 6-2
6.5 5620 SAM supervision application management procedures...................... 6-2
Procedure 6-1 To configure a supervision group ............................... 6-3
Procedure 6-2 To configure a summary view ................................... 6-3
Procedure 6-3 To enable SAP Down State Cause KPI for the Service
Supervision application........................................................ 6-4
7 — 5620 SAM database management 7-1
7.1 5620 SAM database management overview ......................................... 7-2
5620 SAM database................................................................... 7-2
Auxiliary database ................................................................... 7-2
7.2 Workflow for 5620 SAM database management .................................... 7-3
7.3 5620 SAM database management procedures....................................... 7-4
Procedure 7-1 To view the 5620 SAM database properties ................... 7-4
Procedure 7-2 To display the auxiliary database status using the
GUI................................................................................ 7-5
Procedure 7-3 To display the auxiliary database status using a CLI......... 7-5
Procedure 7-4 To configure the allowed number of Oracle
database login attempts ...................................................... 7-6
Procedure 7-5 To configure Oracle database error monitoring .............. 7-8
Procedure 7-6 To configure a size constraint policy........................... 7-8
Procedure 7-7 To configure an ageout constraint policy...................... 7-9
Procedure 7-8 To create a database file policy to manage database
log or core dump files ........................................................7-11
Procedure 7-9 To configure the statistics data retention period
on the 5620 SAM database ...................................................7-12
Procedure 7-10 To perform an immediate 5620 SAM database
backup using the GUI .........................................................7-12
Procedure 7-11 To perform an immediate 5620 SAM database
backup using a CLI ............................................................7-14
Procedure 7-12 To create an auxiliary database cluster snapshot .........7-15
Procedure 7-13 To delete an auxiliary database snapshot set ..............7-15
Procedure 7-14 To schedule 5620 SAM database backups and
auxiliary database snapshots ................................................7-16
Procedure 7-15 To unlock the Oracle database user account...............7-17
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01