Troubleshooting guide

15 — As required maintenance tasks
15-56 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
15.11 Listing customer service information
Record customer service information to:
• document which devices and interfaces are used to handle customer traffic
• provide raw data for post-processing customer trends and customer information
Procedure 15-28 To save a list of service information
Perform this procedure to generate and export a list of services or service objects.
Generate a list of service information
1 Choose Manage→Service→Services from the 5620 SAM main menu. The Manage
Services form opens.
2 Perform one of the following:
a Generate a list of services in the network.
i Specify a filter to narrow the services listed. You can filter based on
service ID, customer name, or other criteria as required.
ii Order the columns of service data as required. For example, you can
click on the Service Name heading to sort the services by name.
b Generate a list of access interfaces on a service.
i Select a service and click Properties. The service properties form opens.
ii Click on the Interfaces tab and select an interfaces tab. For example,
you can click on the L3 Access Interfaces tab if it is available for the
selected service type.
iii Order the columns of the interface data as required. For example, you
can click on the Service Name heading to sort the access interface data
based on the service name.
Save the list of service information
3 Right-click on a column header and choose Save To File. The Save form opens.
4 Enter a filename and specify a file type.
5 Browse to a location in which to save the file.
6 Click Save. The service information is saved in the specified location.
7 Close the forms.
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01