Troubleshooting guide

14 — Monthly maintenance tasks
Alcatel-Lucent 5620 Service Aware Manager 14-9
5620 SAM
System Administrator Guide
You should also regularly check your 5620 SAM platform vendor websites for
information about OS patches, updates, and other software and hardware issues.
Procedure 14-5 To check for documentation and support updates
1 Log in to https://www.alcatel-lucent.com/support.
2 Enter your login user name and password when prompted.
3 Click on the Support Documentation Service link.
4 Narrow the documentation search to 5620 SAM.
i Set the Select a product category field to Network Management.
The Select a product field list is updated.
ii Set the Select a product field to 5620 SAM.
iii Set the Select a type field to the type of information you are looking for, for
example:
• All types to view all applicable documentation for the product
• Installation for a list of installation guides, sorted by date and release
• Product Manual for list of guides, such as the 5620 SAM User Guide, sorted
by date and release
• Release Description for a list of release descriptions that describe release
information, such as feature overviews, supported platforms, and
scalability considerations
• Release Notice for a list of release notices that describe load information,
such as outstanding and closed problem lists, and restrictions to
functionality
5 Click Search. The list of documents appears.
6 Download the documents.
7 Check for TAC, Call Center, or Support updates:
i Click on the Support link.
ii Click on the Global Support link.
iii Click on the Carrier/Service Provider link.
Note — You need a Support Documentation Service account to view
customer documentation. Contact your Alcatel-Lucent account
representative for more information.
Note — You can also use the enhanced search feature to search for
5620 SAM updates between specified dates. Alternately, you can
configure your user profile on the Alcatel-Lucent home page to
automatically notify you of new 5620 SAM user information.
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01