Troubleshooting guide

14 — Monthly maintenance tasks
14-8 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
14.5 Generating and storing a user account list
System administrators should keep a record of 5620 SAM users to:
associate staff names with user accounts
provide account information to TAC or Support staff as required for support to
log in
review user account privileges
Procedure 14-4 To generate and store user account data
1 As admin user, choose AdministrationSecurity5620 SAM User Security from the
5620 SAM main menu. The User Security -- Security Management (Edit) form
opens.
2 Click on the Users tab.
3 Click Search without setting any filtering. The complete list of user accounts
appears.
4 Organize the list of users. For example, to organize the list by the type of group
that the user belongs to, click on the User Group column heading. The user
accounts are listed alphabetically by user group.
5 Save the list of user accounts.
i Right-click on the user name list heading and choose Save To File. The Save
form opens.
ii Enter a name for the user account list, for example,
NOCabc_useraccounts_yearmonthday.
iii Click on the Files of Type pull-down menu to specify the file type.
iv Browse to choose a location in which to save the file.
v Click Save. The file is saved to the selected location in the specified format
with the appropriate extension.
6 Move the account list to a secure location. Store the latest version of the list and
keep existing versions of the list for historical purposes.
14.6 Verifying documentation and support contact list updates
Use the http://www.alcatel-lucent.com/support website as the source for 5620 SAM
technical information and updates to:
check for changes to TAC, Support, and Call Centre information
find additional product updates, updated user documentation, and documentation
generated for specific situations, such as Network Application Notes, Technical
Notes, Product Change Notifications, and Field Notices
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01