Troubleshooting guide

14 — Monthly maintenance tasks
14-6 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
The tracert command provides details about network connectivity.
10 Review the tracert data, including:
• number of hops required to reach the main server
• average time between hops
Record the data for future base measure comparison. For example, when the
number of hops between a client GUI and main server increases over time, traffic
takes longer to travel between them, which can degrade performance.
11 Check regularly for advisories related to the OS. If updates or patches are
required, contact your IT department or your Alcatel-Lucent support
representative for information about potential effects on the 5620 SAM software.
14.4 Checking LAN TCP/IP connections between
network-management domain elements
Use the ping and traceroute functions each month to check LAN TCP/IP connectivity
between 5620 SAM components. Contact your IT department if there seems to be a
communication problem between components.
Procedure 14-3 To check network management connections
1 Open a console window on the station.
2 Ping the hostname of another station in the network management domain by
entering the following:
ping station_name ↵
where station_name is the IP address or hostname of the other station
3 Review the output. The following is an example of ping output:
PING station_name: 56 data bytes
64 bytes from station_name (station_IP_address): icmp_seq=0,
time=1. ms
64 bytes from station_name (station_IP_address): icmp_seq=1,
time=0. ms
64 bytes from station_name (station_IP_address): icmp_seq=2,
time=0. ms
----station_name PING Statistics----
3 packets transmitted, 3 packets received, 0% packet loss
round-trip (ms) min/avg/max = 0/0/1
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01