Troubleshooting guide

12 — Daily maintenance tasks
Alcatel-Lucent 5620 Service Aware Manager 12-3
5620 SAM
System Administrator Guide
iv Click OK.
v Confirm the action.
The Ack column in the alarm row indicates that the alarm is acknowledged.
vi Right-click on the alarm entry row.
The contextual alarm menu appears.
vii Choose Delete Alarm(s) from the contextual menu to delete the alarm.
viii Confirm the action. The alarm is deleted.
12.2 Verifying the synchronization of managed NE and 5620 SAM
database information
Monitor device synchronization to confirm that the 5620 SAM database information
is maintaining synchronization with the NE configuration information.
Procedure 12-2 To verify 5620 SAM database information
1 Check for deployment failures. Deployment failures indicate that communication
with a managed NE is failing.
i Choose Administration→NE Maintenance→Deployment from the 5620 SAM
main menu. The Deployment form opens.
ii Click Search to display the latest information.
When no failed deployments are listed, deployment problems are not causing
a synchronization issue.
Caution — You cannot recover a deleted alarm unless you store alarms
in the alarm history log.
Note — Alcatel-Lucent recommends that you save all deleted alarms
to the alarm history log. You can specify when alarms are logged using
the Alarm History DB Behavior panel in the Alarm Setting window. See
“To configure alarm history database management behavior” in the
5620 SAM User Guide for more information.
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01