Troubleshooting guide

10 — 5620 SAM routine maintenance overview
Alcatel-Lucent 5620 Service Aware Manager 10-3
5620 SAM
System Administrator Guide
Table 10-2 Required technical-support Information
Information type Description
Issue description • recent 5620 SAM GUI or OSS operations
• screen captures or text versions of error or information messages
• actions performed in response to the issue
Platform and software
specifications
• 5620 SAM software release ID
• OS release and patch level
• hardware information such as the following:
• CPU type
• number of CPUs
• disk sizes, partition layouts, and RAID configuration
• amount of RAM
OS and 5620 SAM system
logs
You can run the following script to collect the log files required by
Alcatel-Lucent technical support:
• On a main server station:
/opt/5620sam/server/nms/bin/getDebugFiles.bash
• On an auxiliary server station:
/opt/5620sam/auxserver/nms/bin/getDebugFiles.bash
See the 5620 SAM Troubleshooting Guide for information about using
the script.
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01