Troubleshooting guide

10 — 5620 SAM routine maintenance overview
10-2 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
10.1 Routine maintenance overview
The 5620 SAM maintenance tasks and procedures are intended for NOC operations
or other engineering operational staff that are responsible for developing and
implementing maintenance procedures in 5620 SAM-managed IP/MPLS networks.
The 5620 SAM maintenance tasks and procedures are categorized by the frequency
they are performed or on an as required basis. Alcatel-Lucent recommends the
implementation of a regular maintenance schedule to help:
• prevent downtime caused by software, platform, or network failure
• your 5620 SAM system operates at maximum performance
The appropriate maintenance frequency depends on the network conditions of the
individual service provider or operation. Tailor the suggested maintenance actions
and frequency to the unique needs of your network.
Table 10-1 lists where to find maintenance information.
Table 10-1 Maintenance information
10.2 Routine maintenance guidelines
Use these guidelines as a basis for developing new or enhancing existing
maintenance procedures and workflows that are used in the NOC. These guidelines
do not provide a complete list of the features and functionality of the 5620 SAM. The
guide includes a high-level view of maintenance actions based on frequency,
suggests baseline measures to ensure performance tracking, and describes how to use
5620 SAM and OS utilities to check the performance.
See the other documentation, as described in section 1.3, to supplement the
development of individualized maintenance procedures for your network.
10.3 Obtaining technical assistance
Collect the information listed in Table 10-2 before you contact Alcatel-Lucent
technical support. The list of Alcatel-Lucent support contacts is available at the
following URL:
http://support.alcatel-lucent.com
.
For information about See chapter
Performance maintenance baselines 11
Daily maintenance tasks 12
Weekly maintenance tasks 13
Monthly maintenance tasks 14
As required maintenance tasks 15
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01