Troubleshooting guide

9 — NE maintenance
9-32 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
1 Perform the following steps.
i Verify that the device supports the new software.
ii Manually verify the software image file checksum.
iii Verify that the device file system has space for the software image file.
iv For NEs with redundant CPMs, verify that the boot environments are
synchronized by using the appropriate CLI command.
v Configure the appropriate software upgrade policy, as described in
Procedure 9-1; assign the policy to the NEs that you need to upgrade.
2 Back up the device configuration. See Procedure 9-4.
3 Choose Administration→NE Maintenance→Software Upgrade from the 5620 SAM
main menu. The Software Upgrade form opens.
4 Click on the Software Images tab.
5 Choose a software image in the list and click Import. The Open window appears.
Note 1 — If you downgrade a device software image, you must
unmanage and delete the device before you perform the downgrade, as
described in the 5620 SAM User Guide. Contact Alcatel-Lucent technical
support for information about device downgrades.
Note 2 — If you attempt to upgrade a 7950 XRS, Release 11.0 R3 or
earlier to Release 11.0 R4 or later, the 5620 SAM raises a
NodeVersionMismatch alarm. You must manually unmanage and
remanage the node after performing the upgrade. The same action is
required if you attempt to downgrade a 7950 XRS, Release 11.0 R4 or
later to Release 11.0 R3 or earlier.
Note 3 — The 5620 SAM does not support an upgrade of the
7705 SAR-H, Release 5.0 to Release 6.1. You must first unmanage the
7705 SAR-H using the 5620 SAM and then perform an upgrade using CLI.
You can use the 5620 SAM to manage the NE after the upgrade.
Note 4 — If you are performing a major ISSU from a release prior to
Release 10.0 R12, you must provide the correct username and password
credentials for the CLI Communication Protocol in the mediation policy.
This ensures that the support.tim file is copied from the active CPM to
the standby CPM.
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01