Troubleshooting guide

8 — 5620 SAM system redundancy
8-20 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
13 View the following information in the Auxiliary Server Communication panel:
• Private IP Address—the IP address that the main server uses as the source
address for communication with the auxiliary servers through a NAT router
• Public IP Address—the IP address that the auxiliary servers use to reach the
primary main server
14 View the following information in the Main Server Communication panel:
• Server Public IP Address—the IP address that the auxiliary server uses to
communicate with the main server
15 Close the Main Server properties form. The System Information form reappears.
16 Click Database to view more detailed database information, if required. See
chapter 7 for information about the 5620 SAM database.
17 Click on the Faults tab to view alarm information, if required.
18 Close the form.
Procedure 8-2 To view the 5620 SAM auxiliary server status
1 Choose Administration→System Information. The System Information form opens.
2 Click on the Auxiliary Servers tab.
3 Review the list of auxiliary servers.
4 Select an auxiliary server in the list and click Properties. The properties form for
the auxiliary server opens.
5 Review the auxiliary server information, which includes the following:
• Host Name—the host name of the auxiliary server
• Port Number—identifies the port that the auxiliary server uses to communicate
with each main server and database
• Auxiliary Server Type—Reserved or Preferred
• Server Status—Unknown, Down, Up or Unused
• Resource Managed—selected if the auxiliary server is included in 5620 SAM
resource management
• Public IP address—the IP address that the main servers use to reach the
auxiliary server
Note — The Private IP Address and Public IP Address display the same
IP address when NAT is not used between the main server and the
auxiliary servers.
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01