Troubleshooting guide

1 — 5620 SAM System Administrator Guide overview
Alcatel-Lucent 5620 Service Aware Manager 1-5
5620 SAM
System Administrator Guide
Describes how to perform the following redundancy tasks using the 5620 SAM
GUI, or scripts on a 5620 SAM main server:
• Check the 5620 SAM server and database redundancy status.
• Perform a manual activity switch from the primary to standby server.
• Enable or disable automatic 5620 SAM database realignment.
• Reinstantiate the former primary database as the standby database
when an automatic or manual activity switch occurs.
Chapter 8
The 5620 SAM includes NE maintenance functionality for supported devices
that allows a system administrator to:
• define the 5620 SAM deployment and local device configuration-save
conditions
• perform an on-demand or scheduled NE configuration backup
• restore a device configuration
• perform an on-demand, ISSU, or scheduled a NE software upgrade
• view the status of a deployment, backup, device configuration restore,
device software upgrade, or accounting statistics retrieval operation in
progress
• troubleshoot a failed deployment, backup, or upgrade
Chapter 9
Routine maintenance
Provides an overview of all 5620 SAM routine maintenance tasks and their
suggested application.
Chapter 10
Provides a list of baseline information to collect for 5620 SAM applications to
evaluate the performance of activity and performance of network
components.
Chapter 11
Describes the daily, weekly, monthly, and as-required routine maintenance
activities for 5620 SAM-managed networks and the 5620 SAM platform.
Chapter 12 (daily)
Chapter 13 (weekly)
Chapter 14 (monthly)
Chapter 15 (as-required)
Troubleshooting
Provides task-based procedures and user documentation to:
• help resolve issues in the managed and management networks
• identify the root cause and plan corrective action for:
• alarm conditions on a network object or customer service
• problems on customer services without associated alarms
• list problem scenarios, possible solutions, and tools to help check:
• network management LAN
• network management platform
• 5620 SAM GUI and OSS clients
• 5620 SAM servers
• 5620 SAM databases
5620 SAM Troubleshooting Guide (issued
as a separate guide)
Diagnosing alarms
Provides a description of all alarms supported on the 5620 SAM, the raising
and clearing conditions of each alarm, and the remedial action to fix the
problem. Of interest to system administrators are alarms that require
sysadmin access to solve such as database alarms or user authentication
failure alarms.
5620 SAM Alarm Reference (issued as a
separate guide)
Integration tasks
Provides the procedures to allow the 5620 SAM to be integrated with other
Alcatel-Lucent products such the 5650 CPAM and 5780 DSC, and other
third-party products.
5620 SAM Integration Guide (issued as a
separate guide)
Task or information Information location
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Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01