Troubleshooting guide

5 — 5620 SAM component configuration
Alcatel-Lucent 5620 Service Aware Manager 5-29
5620 SAM
System Administrator Guide
3 Navigate to the /opt/5620sam/server/nms/config directory.
4 Open the nms-server.xml file using a plain-text editor.
5 Locate the following XML tag:
<serviceMirror
6 Specify the NE location of the debug configuration file. For example:
<serviceMirror
debugFilename=""
reloadDelay="10"
/>
where
reloadDelay specifies the time, in seconds, to wait before a reload request is sent
debugFilename specifies the location of the file on an NE, for example, cf3:/ServiceMirror.dbg
7 Save and close the nms-server.xml file.
8 Navigate to the /opt/5620sam/server/nms/bin directory.
9 Enter the following to restart the main server:
bash$ ./nmsserver.bash force_restart ↵
The main server restarts.
10 If required, create a device backup policy to ensure that device configurations are
not lost in the event of an NE failure.
Caution — Contact your Alcatel-Lucent technical support
representative before you attempt to modify the nms-server.xml file.
Modifying the nms-server.xml file can have serious consequences that
can include service disruption.
Note — The debugFilename value must be the name of the debug
configuration file on the NEs that host mirror services.
Caution — Restarting a 5620 SAM main server is service-affecting.
Ensure that you perform this step only during a scheduled maintenance
window.
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01