Troubleshooting guide

Contents
Alcatel-Lucent 5620 Service Aware Manager xi
5620 SAM
System Administrator Guide
14.3 Checking Windows client platform performance..................................14-4
Procedure 14-2 To check Windows client station performance.............14-5
14.4 Checking LAN TCP/IP connections between network-management
domain elements................................................................14-6
Procedure 14-3 To check network management connections ...............14-6
14.5 Generating and storing a user account list.........................................14-8
Procedure 14-4 To generate and store user account data ...................14-8
14.6 Verifying documentation and support contact list updates .....................14-8
Procedure 14-5 To check for documentation and support updates ........14-9
14.7 Setting the time and date .......................................................... 14-10
15 — As required maintenance tasks 15-1
15.1 5620 SAM platform modification.....................................................15-2
Procedure 15-1 To reconfigure a 5620 SAM main server .....................15-2
Procedure 15-2 To reconfigure a 5620 SAM database after a RAM
upgrade .........................................................................15-4
Procedure 15-3 To reconfigure a 5620 SAM auxiliary server.................15-5
Procedure 15-4 To reconfigure a Cflowd auxiliary server....................15-7
Procedure 15-5 To test 5620 SAM disk performance..........................15-8
Procedure 15-6 To relink the Oracle executable files...................... 15-10
15.2 Changing 5620 SAM passwords ..................................................... 15-11
Procedure 15-7 To change the samadmin user password .................. 15-11
Procedure 15-8 To change the samauxdb user password .................. 15-12
Procedure 15-9 To change the Oracle SYS or 5620 SAM database
user password in a standalone 5620 SAM system....................... 15-13
Procedure 15-10 To change the Oracle SYS or database user
password in a redundant 5620 SAM system.............................. 15-15
15.3 Auxiliary server operation .......................................................... 15-20
Procedure 15-11 To start an auxiliary server ................................ 15-20
Procedure 15-12 To stop an auxiliary server................................. 15-20
15.4 Cflowd auxiliary server operation ................................................. 15-21
Procedure 15-13 To start a Cflowd auxiliary server ........................ 15-21
Procedure 15-14 To stop a Cflowd auxiliary server ......................... 15-21
Procedure 15-15 To display the Cflowd auxiliary server status........... 15-22
15.5 Auxiliary database operation....................................................... 15-22
Procedure 15-16 To start an auxiliary database............................. 15-23
Procedure 15-17 To stop an auxiliary database ............................. 15-23
15.6 Auxiliary database failure recovery ............................................... 15-24
Procedure 15-18 To recover a failed auxiliary database cluster
member....................................................................... 15-24
15.7 Backing up and restoring NE configuration files................................. 15-25
Procedure 15-19 To back up the NE configuration files.................... 15-25
Procedure 15-20 To restore the NE configuration files..................... 15-26
15.8 Restoring and reinstantiating a 5620 SAM database ............................ 15-27
Procedure 15-21 To restore the database in a standalone
5620 SAM system ............................................................ 15-28
Procedure 15-22 To restore the primary database in a redundant
5620 SAM system ............................................................ 15-34
Procedure 15-23 To reinstantiate a 5620 SAM database using a
client GUI..................................................................... 15-44
Procedure 15-24 To reinstantiate a 5620 SAM database using a CLI ..... 15-45
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01