Troubleshooting guide

3 — NE user and device security
3-34 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
5 Click Delete.
6 Click Yes. The policy is deleted.
Procedure 3-21 To manually unlock a user account
Use this procedure to manually unlock a user account that is locked due to too many
failed login attempts.
1 From the 5620 SAM main menu, choose Administration→Security→NE User
Configuration. The NE User Configuration form opens.
2 Click Search. A list of user accounts appears.
3 Perform one of the following:
a To unlock a 5620 SAM user, choose a user and click Unlock User. The user
account is unlocked.
b To unlock the local definition of a user on an NE, perform the following:
i Choose a user account and click Properties. The NE User form opens.
ii Click on the Local Definitions tab.
iii Click Search. A list of NEs with local definitions for the user appears.
iv Choose an NE and click Unlock User. The user account on the selected
NE is unlocked.
v Close the NE User form.
4 Close the NE User Configuration form.
Procedure 3-22 To clear the password history of a user on a managed
device
1 Choose Administration→Security→NE User Configuration from the 5620 SAM main
menu. The NE User Configuration form opens.
2 Configure the filters and click Search. A list of configured users appears.
3 Select a user and click Properties. The NE User (Edit) form opens.
4 Click on the Local Definitions tab. A list of sites with local definitions for the
selected user appears.
5 Select one or more sites and click Clear Password History. A dialog box appears.
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01