Troubleshooting guide

Contents
x Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
5620 SAM routine maintenance tasks
10 — 5620 SAM routine maintenance overview 10-1
10.1 Routine maintenance overview ......................................................10-2
10.2 Routine maintenance guidelines.....................................................10-2
10.3 Obtaining technical assistance.......................................................10-2
10.4 Routine maintenance checklist ......................................................10-4
11 — 5620 SAM maintenance base measures 11-1
11.1 Base measures overview ..............................................................11-2
11.2 Base measures guidelines.............................................................11-2
Platform base measures............................................................11-3
Inventory base measures...........................................................11-5
Performance and scalability base measures ....................................11-6
Reachability base measures .......................................................11-7
12 — Daily maintenance tasks 12-1
12.1 Managing alarms........................................................................12-2
Procedure 12-1 To monitor incoming alarms...................................12-2
12.2 Verifying the synchronization of managed NE and 5620 SAM database
information.......................................................................12-3
Procedure 12-2 To verify 5620 SAM database information...................12-3
12.3 Backing up the 5620 SAM database..................................................12-4
12.4 Collecting and storing 5620 SAM log and configuration files ....................12-5
Procedure 12-3 To back up the 5620 SAM log and configuration files .....12-5
12.5 Backing up the 5620 SAM components ..............................................12-6
13 — Weekly maintenance tasks 13-1
13.1 Verifying performance statistics collection........................................13-2
Procedure 13-1 To check for performance monitoring statistics
collection.......................................................................13-2
13.2 Collecting device hardware inventory data........................................13-3
Procedure 13-2 To gather port inventory data for a specific
managed device ...............................................................13-3
13.3 Testing 5620 SAM database restores ................................................13-5
Procedure 13-3 To test a 5620 SAM database restore ........................13-5
13.4 Checking scheduled device backups ................................................13-6
Procedure 13-4 To check scheduled device backup status ..................13-7
13.5 5620 SAM database audit log management ........................................13-8
Procedure 13-5 To reduce the number of Oracle audit logs.................13-8
14 — Monthly maintenance tasks 14-1
14.1 Performing main server and database redundancy switches....................14-2
14.2 Checking the 5620 SAM platform performance....................................14-2
Procedure 14-1 To measure 5620 SAM platform performance ..............14-2
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01