User Guide

Chapter 5
Internet Connection Troubleshooting
E-DOC-CTC-20050401-0007 v1.0
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5.2 LED Diagnostics
Checking the LEDs After establishing Internet connectivity, at least following LEDs should solidly light
green: Power, DSL, Internet.
LED status Possible solutions
No LEDs are lit or
flashing
 Make sure the SpeedTouch™ is plugged into an
electrical outlet.
 Make sure you are using the correct power supply for
your SpeedTouch™ device, that is a 18V AC power
adapter, like the one provided.
 Make the SpeedTouch™ is powered on.
 Unplug the SpeedTouch™, reboot your computer and
then plug the SpeedTouch™ back in.
DSL LED is flashing
green or no DSL
LED
Your DSL service is unable to synchronise.
 Ensure the SpeedTouch™ is plugged into the DSL-
enabled phone line.
 Ensure micro-filters have been correctly fitted (if not,
there is a big chance you also have a bad regular
telephone service).
 Make sure you use the right power supply (18V AC).
 Make sure that the correct SpeedTouch™ variant is
used for your DSL service (ISDN/POTS).
 If you have previously had a working connection, call
your ISP to check for service outages.
No Ethernet LED No Ethernet connectivity:
 Make sure the Ethernet cable(s) are firmly connected
to the 10/100Base-T port.
 Make sure you are using the correct cable type for
your Ethernet equipment.
 Make sure the Ethernet NIC driver is correctly installed
and enabled on your computer. Power safe options for
the Ethernet NIC should preferably be disabled.