SpeedTouch™536 Residential ADSL Gateway Installation and Setup Guide Release R5.3.
SpeedTouch™ 536 Installation and Setup Guide R5.3.
Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents Contents About this Installation and Setup Guide ................... 1 1 Introducing the SpeedTouch™.................................... 3 2 Basic Installation ........................................................... 5 2.1 Installing your SpeedTouch™......................................................... 6 2.2 Connecting the Hardware .............................................................. 7 2.3 The SpeedTouch™ Setup CD.........................................................
Contents ii 5 Internet Connection Troubleshooting....................... 27 5.1 Checking the Hardware................................................................ 28 5.2 LED Diagnostics ........................................................................... 29 5.3 Web Diagnostics .......................................................................... 31 5.4 SpeedTouch™ Setup CD Troubleshooting ................................... 32 5.5 Easy Setup Troubleshooting ......................
About this Installation and Setup Guide About this Installation and Setup Guide Used symbols A note provides additional information about a topic. A tip provides an alternative method or shortcut to perform an action. ! Terminology Documentation and software updates A caution warns you about potential problems or specific precautions that need to be taken. Generally, the SpeedTouch™536(i) will be referred to as SpeedTouch™ in this Installation and Setup Guide.
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Chapter 1 Introducing the SpeedTouch™ 1 Introducing the SpeedTouch™ Introduction In a minute you will be able to access the Internet using your SpeedTouch™536(i) Residential ADSL Gateway. This Installation and Setup Guide will show you how to set up your SpeedTouch™ and how to connect a computer or a local area network (LAN) to the Internet.
Chapter 1 Introducing the SpeedTouch™ SpeedTouch™ Setup CD Your SpeedTouch™ is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. See “2.3 The SpeedTouch™ Setup CD” on page 8 for more information. In case of another operating system a set of subdirectories allows you to easily browse for user documentation, SpeedTouch™ system software, service templates, etcetera.
Chapter 2 Basic Installation 2 Basic Installation Before you begin ADSL service Make sure to read the safety instructions and regulatory notices first. The safety instructions can be found on the Setup CD and/or may also be provided as printed booklet. The ADSL service must be up and running on your telephone or ISDN line.
Chapter 2 Basic Installation 2.1 Installing your SpeedTouch™ SpeedTouch™ housing Wall mount The SpeedTouch™ can be mounted on a wall, setup upright or simply be placed as a desktop. To mount the SpeedTouch™ on a wall or other vertical surface: 1 Drill two holes in the wall or other vertical surface where you want to place the SpeedTouch™. Keep a space of 110 millimetres between the two holes. 2 Fasten two screws in the wall holes.
Chapter 2 Basic Installation 2.2 Connecting the Hardware Wiring The figure below shows all possible types of connection to the SpeedTouch™. 15VAC ON/OFF ETHERNET USB RESET DSL The colour coded printing on the backpanel of your SpeedTouch™ will facilitate matching the colour coded cables. Proceed as follows: 1 Use the grey DSL cable to wire the SpeedTouch™ DSL port to your telephone wall outlet or distributed filter.
Chapter 2 Basic Installation 2.3 The SpeedTouch™ Setup CD Introduction Your SpeedTouch™ is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. To be able to run the applications on the Setup CD on an MS Windows 2000, an MS Windows XP operating system, or Mac OS X computer, you need administrative rights.
Chapter 2 Basic Installation SpeedTouch™ CD menu The SpeedTouch™ CD menu will pop up automatically each time you insert the CD: Select: Setup my SpeedTouch to start the SpeedTouch™ Home Install Wizard allowing you to prepare your SpeedTouch™ and network for Internet connectivity. See “3.1 SpeedTouch™ Home Install Wizard” on page 12 for more information. SpeedTouch Maintenance to: Reconfigure your SpeedTouch™ via the Home Install Wizard. Upgrade the software version on your SpeedTouch™.
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Chapter 3 Internet Access in No Time 3 Internet Access in No Time What you need from your ISP Following configuration parameters are provided by your ISP: Your ISP’s connection service model (for example PPPoE) VPI/VCI (for example 8/35) Your user name and password to connect to the Internet Optionally your ISP may indicate the Service Profile to use in the SpeedTouch™ Home Install Wizard or Easy Setup.
Chapter 3 Internet Access in No Time 3.1 SpeedTouch™ Home Install Wizard Internet connection setup With the help of the SpeedTouch™ Home Install Wizard you will be on the Internet in a flash. First, the wizard will try to detect your SpeedTouch™. After connecting your computer, the wizard will configure your SpeedTouch™ and - if necessary - your computer.
Chapter 3 Internet Access in No Time Connecting your computer The SpeedTouch™ Home Install Wizard will check your system and will invite you to connect the SpeedTouch™ to your computer. The next step will depend on the connection type you will use. In case of: USB: Go to “3.1.1 Installing USB drivers” on page 17. Ethernet: After you have plugged in the Ethernet cable to both the computer and the SpeedTouch™, proceed with “ Configuring the SpeedTouch™ (and your computer)” on page 14.
Chapter 3 Internet Access in No Time Configuring the SpeedTouch™ (and your computer) Once the hardware is installed successfully and you are connected to the SpeedTouch™, the wizard will continue with the configuration of your SpeedTouch™. Proceed as follows: 1 If prompted, enter the User name and Password for your SpeedTouch™ security settings and click OK. The factory default user is ‘Administrator’. Its password is blank, meaning you do not have to enter anything in the password field.
Chapter 3 Internet Access in No Time Access Control E-DOC-CTC-20050429-0034 v1.0 To protect your SpeedTouch™ from unauthorised access, you must provide a user name and password. Each time a user wants to access a SpeedTouch™ management interface, the user will be prompted to provide this user name and password before access is granted.
Chapter 3 Internet Access in No Time Terminating the Home Install Wizard 1 The SpeedTouch™ Home Install Wizard will configure the SpeedTouch™ and your computer according to the service profile. You can follow the configuration progress in following window: 2 Finally, click Finish to close the wizard. After some seconds, the Internet LED will be lit green. If not, refer to “5.2 LED Diagnostics” on page 29.
Chapter 3 Internet Access in No Time 3.1.1 Installing USB drivers USB connection Supported operating systems You may want to connect your computer to the SpeedTouch™ using the USB port. To be able to do so, you must install the corresponding USB driver. USB connection on the SpeedTouch™ is supported for following Microsoft Operating Systems: MS Windows 98SE MS Windows Millennium MS Windows 2000 MS Windows XP You may need the Windows installation CD during installation.
Chapter 3 Internet Access in No Time 4 The Windows Found New Hardware Wizard appears: This wizard will guide you through the installation procedure of the USB drivers. Click Next to continue. The Windows Found New Hardware Wizard may ask your authorisation to connect to Windows Update to search for software. If this is the case, select No, not this time and click Next.
Chapter 3 Internet Access in No Time 3.1.2 Connecting Multiple Computers Multi-user When multiple computers are used with a single SpeedTouch™, you can run the Home Install Wizard on each computer to ensure correct TCP/IP settings on the computers to connect to the SpeedTouch™. The Home Install Wizard will detect your SpeedTouch™ device and sense that the SpeedTouch™ has already been configured. You will be given the choice to reconfigure the SpeedTouch™ or not.
Chapter 3 Internet Access in No Time 3.2 Web-Based Easy Setup Easy Setup With help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is operating system independent. Preconditions Make sure that: Your SpeedTouch™ is correctly set up and powered on. Your computer is connected to the SpeedTouch™. Your host computer is configured as DHCP client or is configured with a valid fixed IP address.
Chapter 3 Internet Access in No Time Launching the Easy Setup wizard Setting up Internet connection It is always possible to launch the Easy Setup wizard from within the embedded web pages. Proceed as follows: 1 Browse to the SpeedTouch™ pages on http://speedtouch.lan or on its IP address, its default being 192.168.1.254. 2 In the menu click SpeedTouch. 3 In the Pick a task... list click Set Up. In the Easy Setup wizard: 1 Click Next to proceed.
Chapter 3 Internet Access in No Time 3.3 Testing your Internet Connection Connectivity check After setting up the Internet connection, there is a simple way to check whether your configuration is fine. 1 Go to the SpeedTouch™ home page (http://speedtouch.lan or 192.168.1.254). 2 On the left navigation pane, select SpeedTouch. 3 In the Pick a task... list, click Check connectivity to the Internet. 4 Select an Internet Service to Check. 5 Click Check Connectivity.
Chapter 3 Internet Access in No Time 3.4 Basic Security Default user name and password Changing your password The SpeedTouch™ comes with a default user; its user name is ‘Administrator’ and the default password is blank. For security reasons, it is recommended to set a password to access the SpeedTouch™. 1 Go to the SpeedTouch™ home page (http://speedtouch.lan or 192.168.1.254). 2 In the left pane select Toolbox > User Management. 3 In the Pick a task... list, click Change my password.
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Chapter 4 Web-Based User Interface 4 Web-Based User Interface Embedded pages Access The SpeedTouch™ comes with embedded web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your web browser from any PC connected to the SpeedTouch™. To access the pages: 1 Open your web browser. The recommended screen resolution is 1024 by 768 pixels. 2 In the address bar type http://speedtouch.
Chapter 4 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Information Configuration Event Logs Update Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Game & Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS User Management Home Network Devices Interfaces 26 E-DOC-CTC-20050429-0034 v1.
Chapter 5 Internet Connection Troubleshooting 5 Internet Connection Troubleshooting What to check The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Service Provider. For other problems (Security, Management,....), refer to the SpeedTouch™ User’s Guide. E-DOC-CTC-20050429-0034 v1.
Chapter 5 Internet Connection Troubleshooting 5.1 Checking the Hardware Check the wiring Plug in properly all cables you need. Ensure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose connections at the end of the cable. Replace any damaged cables.
Chapter 5 Internet Connection Troubleshooting 5.2 LED Diagnostics Checking the LEDs After establishing Internet connectivity, at least following LEDs should solidly light green: Power, DSL, Internet. LED status Possible solutions No LEDs are lit or flashing Make sure the SpeedTouch™ is plugged into an electrical outlet. Make sure you are using the correct power supply for your SpeedTouch™ device, that is a 15V AC power adapter, like the one provided. Make the SpeedTouch™ is powered on.
Chapter 5 Internet Connection Troubleshooting LED status Possible solutions Red Internet LED or No Internet LED There was an authentication failure. This will usually present itself as an error message regarding an incorrect password. Check that your user name is correct. For ADSL connections, the user name is normally in the form of username@ISP. Check that your password is correctly entered. The password is case sensitive. If you continue to get password failures, contact your ISP.
Chapter 5 Internet Connection Troubleshooting 5.3 Web Diagnostics Connectivity check How to do a simple connectivity check on the web pages, is described in “3.3 Testing your Internet Connection” on page 22. If the test is successful, you will get a list of green check marks in the test results. Otherwise a red cross will help you to diagnose the problem. Test result Explanation Your DSL line is not synchronised. Check if your telephone line is correctly connected to your SpeedTouch™.
Chapter 5 Internet Connection Troubleshooting 5.4 SpeedTouch™ Setup CD Troubleshooting The SpeedTouch™ CD does not start automatically In MS Windows: 1 In the Windows task bar, click the Start button. 2 Select Run... 3 In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive. In Mac OS X: The wizard does not detect a connection 1 On your desktop double-click the CD icon. 2 Double-click Setup.
Chapter 5 Internet Connection Troubleshooting In Mac OS X: 1 Go to Dock > System References. 2 Click Network. 3 On the TCP/IP tab, your IP address is displayed. No dedicated firewall device or router is placed between your computer and the SpeedTouch™. No personal firewall software is running on your computer. To repeat the search for your SpeedTouch™, click Back or restart the wizard.
Chapter 5 Internet Connection Troubleshooting Active content in Internet Explorer When opening documentation pages from the Setup CD a warning might be displayed; this is for instance the case if the pages are opened in Internet Explorer and you are using MS Windows XP with Service Pack 2. To be able to view the documentation, proceed as follows: 1 In Internet Explorer following message will appear in the Information Bar: 2 Click the Information Bar (with the warning).
Chapter 5 Internet Connection Troubleshooting 5.5 Easy Setup Troubleshooting Prerequisites Before to run the Easy Setup on the embedded SpeedTouch™ pages, check following: The necessary connections are made. The SpeedTouch™ is powered on. Your host computer is configured as DHCP client or is configured with a valid fixed IP address.
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© THOMSON 2005. All rights reserved. E-DOC-CTC-20050429-0034 v1.0 Need more help? Additional help is available online at www.speedtouch.
