User Guide

Trouble solving table
AppendixA Speed Touch Troubleshooting
264 / 288
3EC 36231 ABAA TCZZA Ed. 01
Problem Solution
STPro does not work.
(none off the LEDs lights up)
Make sure the STPro is plugged into
an electrical outlet.
(none
off
the
LEDs
lights
up)
Make sure the power switch on the
STPro modem is turned on.
No ATMF25.6 connectivity. Make sure the (correct) cable is
securely connected to the ATMF25.6
port.
No Ethernet connectivity.
LAN LED does not light up.
Make sure the cable(s) are securely
connected to the 10BaseT port(s).
LAN
LED
does
not
light
up
.
Ethernet port(s) link intergrity LED does
not light up.
Make sure you are using the correct
cable type for your Ethernet
equipment.
Telnet session from a Windows PC is
not possible.
The STPro system password is longer
than 8 characters.
Change the STPro system password.
Poor STPro performance. Make sure the STPro is installed as
instructed in this User's Guide and/or
as instructed by the SP.
In case of ADSL service, check
whether a central splitter or dedicated
filters are installed properly.
In case of SHDSL service, make sure
no central splitter or dedicated filters
are installed.
No Line synchronization achieved.
Line Sync LED keeps flashing
Make sure DSL service (ADSL or
SHDSL) is enabled on the wall outlet
your STPro is connecting to.
Make sure the correct STPro variant is
used for your DSL service.