Alcatel OmniPCX Enterprise
Premium User Guide REFLEXES Alcatel OmniPCX Enterprise Your Premium REFLEXES terminal provides simple and quick access to all the services and features offered by your Alcatel OmniPCX Enterprise system.
Symbols used in the documentation The action "Press" is represented by: Pre-programmed and user-programmable keys are represented by: The standard or site-specific feature codes are listed in the Table of Codes brochure, which should be consulted when the text indicates Enter the code for... or ...See Table of Codes. FEATURE Standard Code Last caller call back Site Code *69 Programming the keys to customize your terminal is described in Personalizing your terminal.
System information The availability of some of the features described in this guide depends upon your system configuration. For more information regarding your system configuration, contact your telephone system manager. Station information (1) Your terminal permits on-hook dialing; this means you can dial calls even before you pick up the handset. (2) Your terminal can be set up as a multi-line station (two or more line keys) or as a single line station (integrated line service with no line keys).
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Getting to know your REFLEXESTM Premium TERMINAL i 5
Display Your terminal can display several pages of information. If there are multiple pages, >" symbol appears on the right side of the display. To move from page to page, the "> use the and keys. When your terminal is idle, the display gives you information on the state of the terminal (e.g., that forwarding has been programmed), or the date and time if nothing has been programmed. During a call, the display gives you information about your party or the current conversation.
Station Keys and Icons Your multi-line terminal has 8 pre-programmed station keys and 4 station keys programmable by you (the user) or your installation technician. These 12 keys are used to: determine the status of a terminal, call an internal or external number directly, access a feature.
Icons: Call and feature icons appear next to each key to indicate call or feature status. The following icons are associated with the keys: Call icons Feature icons Call being made (flashing). Feature active. Call in progress. Feature requiring action. Call on hold. Terminal or line busy (supervision). Call on common hold.
Audio keys Listen - Station speaker (to share conversation) or OK (to confirm) certain features To reduce station speaker handset (receiver), or ringer volume. To increase station speaker handset (receiver), or ringer volume. Listen Speaker Speaker - for Hands-free operation Fixed keys - horizontal and vertical Fixed keys correspond to frequently used features. End: to terminate a call or programming.
Menu: to go into programming mode, to display information on your terminal, or to terminate programming. Mute: to temporarily turn off your station mic, during your call or to leave your mic on (hot) to answer internal calls automatically without having to lift the handset (IInterphone). Menu Directory: to access your personal directory Mute Alphabetic keypad The keypad is used for the "Dial by name" feature.
C O N T E N T S YOUR CALLS: Making an external call ................................................................................16 Making an internal call .................................................................................16 Calling the attendant ....................................................................................16 Consultation Call .........................................................................................17 Calling an associate (or other key individual) ..
Transferring a caller into the conference ..........................................................26 Moderated conference ..................................................................................26 Calling a number - using the system directory ..................................................27 Barge-in to an internal conversation ................................................................27 Privacy/Protection against barge-in ................................................................
Adjusting the display viewing angle................................................................41 Changing the associate number .....................................................................41 Identifying the terminal you are on..................................................................42 Setting an appointment reminder ....................................................................42 Do not disturb ......................................................................................
To cancel forwarding from any other terminal within the company ......................53 Selective forwarding .....................................................................................53 Checking messages ......................................................................................54 Accessing and Answering callback requests ....................................................54 Reviewing the list of internal calls....................................................................
C A L L S YOUR CALLS 15
Making an external call To make an external call: Dial 9 (or lift the handset and dial 9), then dial the number you wish to reach. The display will show the number you dialed and the icon associated with the line key will indicate the status of your call. Note: 9 is the default number code for getting an outside line. You can determine the codes for the "Attendant call" and "Direct outside line" features by consulting the Menu key (Guide Mode).
During a conversation with an internal or external party, you can call a second person. This is sometimes known as a Consultation call. To make a 2nd call: (1) Select a free line key (the first party is automatically put on hold (icon ). (2) Dial the number for the second call directly, or call using a dialing feature (e.g.: Call - using your personal directory or the system directory). (3) You will be connected to the second party.
Answering a call When your terminal rings - your display screen shows the caller's name or number: lift the handset (or press the flashing line key for Hands-free). Answering calls during a conversation During a call, you can answer a second call. When a second person calls, you hear a beep and see a flashing line key on your multi-line terminal.
Transferring a call If you are in the middle of a conversation, you may want to transfer your caller to another terminal To transfer a call: (1) LINE (to make a second, or consultation call), and when the second party answers, advise that station user that you are transferring a call to them. TRANSFER (2) to complete the transfer. Notes : If you prefer, you can transfer the call without waiting to see if the other party answers (even if their line is busy).
If you forget or lose a call on hold: If you should hang up while a caller is still on hold, the display and the associated line key icon will flash, and your phone will ring. To recover the call - pick up the handset, or press the appropriate line key. Switching between calls (Broker Calls) If you are in conversation with one caller and have another caller on hold, you can switch back and forth between them. This is sometimes known as a broker call.
To call from your personal directory: (1) to open your personal directory. (2) Press the key on the keypad (1-9, *, 0, or #) that you programmed for the number you wish to reach. Calling - using a programmed key Pre-programmed keys on your terminal may be re-assigned to dial internal or external parties or to features. To call - using a programmed key: Lift the handset and/or press the programmed key of your choice.
Note: In a typical terminal configuration, if you hang up during a conference, the other two parties will remain connected (this may occur even if both are on outside calls). Casual Conference (up to six parties) During a three-way conference, the party that initiated the conference may add as many as three more participants. To add additional parties to a three-way call: CONFERENCE (1) Press: - the other participants remain connected, and may continue talking while you are adding other parties.
Parking a call You can park an external call in order to retrieve the call at a different terminal. To park a call: LINE (1) During the call, to start a 2nd call, then enter the code for the "Park Call/retrieve" feature. (2) Per the voice guide, dial the station number of the terminal on which you want to take the call - the call is automatically parked, and your caller hears a hold signal.
Requesting a callback (from idle or busy stations) When you call an internal terminal and your party does not answer (line rings) or is busy (indicated by the voice guide or busy tone and display), you can leave a callback request. To request a callback: Callback - set request" feature. Your display will show (1) Enter the code for the "C that the callback feature is in effect.
When the attendant is away, all internal or external calls to the attendant position may be offered to extensions for answering. To answer a night service bell: Dial the code for the "Night service answer" feature, or Press the programmed station key. Entering a scheduled (Meet-me) conference At a predetermined time, you can join in a telephone conference of up to 29 people (including yourself). The participants may be internal and external (depending upon your system configuration).
Transferring a caller into the conference External callers wishing to join the conference must be transferred into it, by an internal station. You can introduce an external caller into the conference by using the call transfer feature. To transfer a caller into a conference (while on the line with your party): (1) Start a 2nd call to enter the code for the "Meet-me conference" feature (*). (2) Then dial the confidential code for the conference. Your caller will automatically be put on hold.
For further information on this feature, contact your system administrator. Calling a number - using the system directory Your terminal has access to a system Speed dialing directory of internal or external numbers. To call a number using the system list: Dial the short code assigned to the number. Barge-in to an internal conversation If you call an internal number and find it busy, you may be able to barge-in to the conversation.
Privacy/Protection against Barge-in To set protection against barge-in (prior to your call): Dial the code for the "Privacy/Protection against barge-in" feature, then dial your call. This protection is only in effect until you hang up. Calling a party through the station speaker If your internal party does not answer, you may (if you have the authority to do so) enable his or her phone by remote control, and announce yourself through the station speaker.
Your terminal may be a member of a hunt group. Hunt groups allow incoming calls to be answered by the next available terminal in the hunt group sequence. Note: You can always contact a specific terminal within the group directly by dialing its individual number. Temporarily leaving your hunt group To temporarily leave your hunt group: Enter the code for the "Station group - exit" feature Note: You will continue receiving all calls dialed directly to your extension.
Common Hold is indicated to all other members of the group who have a common hold facility by the flashing icon and any one of them can then pick up this call by using their common hold key. Calling an internal party on a pager If your party doesnt answer and you know the person has a beeper (radio pager), you can page this person, to inform them of your call. Enter the "Paging request" feature code (see Table of Codes).
(2) Review results: When the search is complete, search results are displayed: (a) If the search is unsuccessful, the display suggests that the criteria be modified using key (b) On successful searches, the system offers the first name found and indicates the number of matching records: Smith John 01/05 (i) Press or to scroll through the names found (ii) Press SPCE or Ctrl + to display the number for the name offered.
Alcatel Multi-Line Appearance (MLA) Configuration Alcatel MLA offers a squared type of configuration that allows a number of MLA lines to appear at several terminals.
Private Hold You can place an MLA line on hold in such a way that no other group terminal can retrieve the call. This feature is named Private Hold (icon: ). HOLD To use Private Hold, on your terminal during the call. Your party is placed on hold on the corresponding MLA key, but at other group terminals, the icon n indicates that the line is busy. To retrieve your party, press the corresponding MLA line key on your terminal.
Consultation Call If you are on a call on an MLA line, you can make a consultation call. To make a consultation call, press an available line key and proceed as when in a non-MLA configuration. The first caller is automatically placed on Private Hold (icon: ). On the group terminals, the icon n indicates that the line corresponding to this MLA key is busy, and that other group terminals cannot retrieve the first party.
35 E A S E O F U S E EASE OF USE
Personalizing your Premium terminal To help you when making everyday calls, you can preselect certain features, create a personal directory, and program the free keys. To customize your phone: (1) Menu to enter Guide Mode, then . The display screen shows you two of the three menu choices; press: 1 : to enter Access Mode (to check the codes for the "Attendant call" and "Direct outside line" features). 2 : to enter Programming Mode (to program the free keys or the directory).
Select a feature or dial a number or a feature code, then Select the key you want to program, and Listen OK END or 2 - to program your personal directory or speed dialing list. Dial the internal or external number you want to store (For external numbers, remember to include 9, the code for the Direct Outside Line feature).
Programming your personal code To choose or change your personal code: (1) Dial the appropriate feature code for PPassword - change (2) Dial your (default) or existing personal code (3) Dial the new code, then dial your new code again to confirm it. Each digit of the code is indicated by an asterisk (****). END (4) Note: The default personal code for your terminal is 0000.
Making or taking a call without lifting the handset (Hands-free) Your terminal permits on-hook dialing; this means you can dial calls even before you pick up the handset. To use Hands-free: To make a call in Hands-free mode: dial a number - you are automatically put into hands-free operation. To answer a call in hands-free mode: During your conversation, speak straight towards the front of the telephone. If you like, you can lift the handset and continue without interruption.
(2) or to adjust the volume (7 volume levels). The station speaker volume level is indicated on the screen for a few seconds. Adjusting handset volume during a call: or to adjust the volume (7 volume levels) The handset volume level is indicated on the screen for a few seconds.
Adjusting the ringer - Melody and Volume You can choose the melody your terminal plays (from among16 options) and the ringer volume level. To adjust the ringer (terminal in idle mode): (2) Listen OK Listen OK to play your current melody. again, to scroll through the melodies. (3) To adjust the volume level: (4) END or to confirm your choice.
To change the associate number: (1) Dial the code for the "Associate number - change" feature. (2) Following the voice guide instructions: dial your personal code. (3) Enter the associate number. To cancel this number: (1) Dial the code for the "Associate number - change" feature. (2) Dial your own personal code. (3) Enter your own extension number. Identifying the terminal: (1) Menu , then , then 3 to display the name for your terminal. (2) (3) to display your terminal number. END .
(i.e., in 24-hour format - 1:30 PM is entered as 1330. (3) Enter the number of the terminal to be called, or If this is your own terminal, enter nothing further. (4) END Notes: to cancel the appointment call, follow the same procedure as when you set it up, using either a programmed key or the code for the "Cancel wakeup/appointment reminder" feature.
Do not disturb You can make your terminal temporarily inaccessible to all incoming calls (except from the attendant) by doing the following: To put your terminal in Do-Not-Disturb mode: (1) Enter the code for the "Do not disturb" feature. (2) When prompted, enter your password. (3) END . Your display will indicate: " Do not disturb." To cancel this feature, enter the code for "Do not disturb" again.
Saving a number, to call it later If your party (internal or external) does not reply, you can store the number. To store a number (before you hang up): (1) (2) STORE # STORE # - the number you dialed will be saved. to ring it again later. Hiding your identity When you call an outside line that also subscribes to ISDN, your number is automatically transmitted. If available in your system, you may choose to hide your identity prior to making a call.
Hiding your caller's identity Whether your phone is in use or idle, you can hide the identity of your party. (To do this, you need to have previously programmed a key with the code "Identity display"). To activate (or to cancel) this feature, press the programmed key. Allocating calls to customer account codes To charge outside calls to customer account numbers: (1) Lift the handset and dial the code for the "Business account code prefix" feature. (2) Enter the appropriate account number.
(2) Enter your PIN code then enter your password. (3) Dial the external number. Private calls will be charged separately. Note: Private calls cannot be transferred to a different terminal. This configuration allows two terminals to operate under a single number. Your desk terminal is typically the main terminal, while another (usually a PWT terminal), is the secondary. Each telephone has its own system station number, but the twin-set number is that of the main terminal.
IN YOUR ABSENCE 48
Forwarding calls to another number (Forwarding - immediate) You may forward your calls to another internal terminal or (if allowed in your system) to an external number. To forward your calls: (1) FORWARD or Enter the "Forwarding - immediate" feature code (see Table of Codes). (2) Dial the number of the telephone receiving the forwarded calls. The display shows that the forward has been accepted (Programming OK). (3) Press END or wait two seconds to return your set to normal mode.
Forward if you do not answer or forward immediately if your station is busy (Overflow on no answer and overflow on busy - immediate). (2) END to confirm. Forwarding on no answer To forward your calls to another number (when you are away from your desk): (1) Dial the code for the "Forward on no answer" feature. (2) Following the prompts, dial the number to which calls are to be forwarded. The display will confirm that forwarding has been programmed. (3) END to confirm.
Forwarding your calls from a different terminal (Remote Forward) The forwarding feature allows you to have your calls answered at other terminals or by voice mail system, and depends upon your system configuration. Your station display and the voice guide indicate if calls are being forwarded. Forwarding your calls from the terminal you are on (Follow me) If you are temporarily in another room, you may want your calls to be forwarded to you at that location.
Forwarding calls to a recorded message (voice mail) To forward calls to voice mail: (1) Dial the code for the type of forwarding that you need. (2) Dial the number of your company's voice mail system. END (3) Hang up or . Canceling forwarding Note: Whenever you program new forwarding, previous forwards are canceled. To cancel forwarding (from your own terminal): (1) Dial the code for the "Forwarding (Remote) - cancel" feature. Your display will confirm that forwarding is canceled. (2) Hang up or END .
To cancel forwarding (from any other terminal within the company): (1) Dial the code for the "Forwarding (Remote) - cancel" feature. (2) Then dial the number of the terminal that was being forwarded. (3) Hang up or END . Selective forwarding In multi-line mode, you can have a primary number and one or more secondary numbers.
Checking messages When and the green LED are flashing, you have messages waiting. to display the total quantity of messages left for you.
Reviewing the list of internal calls When you are away, (up to 10) internal calls to your station will be listed. The icon indicates if there are messages for you (or calls on the list). To review the list of internal calls: Listen (1) OK (2) to check the list of internal calls to see the number of calls received (Display XX Msg NO ANS) (3) Listen (4) Listen OK OK to display the first callers number.
To lock your terminal: Enter the "Lock" feature code. To unlock your terminal: follow the same procedure, then enter your password. Forwarding your calls to your personal pager This enables people to page you if you are within range of your internal paging system. To forward calls to your pager: (1) Enter the desired forwarding feature code (see Table of Codes). (2) Enter the number of your portable beeper.
Calling back the last internal caller whose call went unanswered You can call back the last internal caller (whose call you missed), even without knowing who it was. To call back the last caller that you missed: (1) Dial the code for the "Last caller call back" feature. The last caller's identity will be displayed.
GLOSSARY BARGE-IN Feature that enables a station to intrude into a conversation already in progress between two other parties (at least one of whom is internal). BROKER CALL Feature which allows you to conduct two conversations at the same time, switching from one to the other, as needed. CALL PICKUP Feature which allows you to pick up a call coming into a different terminal within the same call pickup group. CONFERENCE CALL Feature which allows you to speak with two parties at the same time.
HUNT GROUP Set of terminals configured so that incoming calls can be answered by the next available terminal in the hunt group sequence. A hunt group may be assigned a specific number in the directory or phone book. INTERPHONE MODE Activated by pressing the MUTE key, Interphone mode allows you to answer incoming internal calls immediately, without having to lift the handset. ISDN Integrated Services Digital Network.
PARKING Feature which allows a call to be placed on a specific type of hold, and to be retrieved on another terminal in the system. PERSONAL CODE (PASSWORD) Code which acts as a password to control access to programming features and for locking your terminal. (default: 0000). PERSONAL DIRECTORY Directory containing the Speed Dialing telephone numbers for a specific terminal.
TRANSFER Feature which allows you to pass a call to another user within your system.
INDEX A account codes, 46 Alcatel Multi-Line Appearance (MLA) Configuration, 32 answering a call, 18 answering a night service bell, 25 answering other calls during a conversation, 18 appointment reminder, 42 associate number, changing, 41 associate, calling, 17 attendant, calling, 16 B Barge-in, 27 Barge-in, privacy/protection against, 28 Broker calls, 20 call announcement, 28 C call pickup (in your call pickup group), 20 call pickup (not in your call pickup group), 20 callback, requesting, 24 callback req
Forwarding your calls from a different terminal (Remote Forward), 51 Forwarding your calls from the terminal you are on (Follow me), 51 Forwarding your calls to your personal pager, 56 Forwarding, selective, 52 G GLOSSARY, 58 H handset volume, 40 Hands-free, 38 Hold, 19 hunt group, temporarily leaving, 29 Hunt Groups, 29 I Identifying the terminal you are on, 42 identity, hiding, 45 identity, hiding a caller's, 46 internal call, 16 internal calls (list), 55 L language display, 39 last caller, 57 locking, 55
Care of equipment: Caution: never allow the telephone equipment to become wet. You may however, use a damp cloth to gently clean the telephone. Never use solvents on the telephone equipment, as they may damage the surfaces of your telephone set. Never spray cleaning products of any kind on or into your set. Compliance/ Regulations: This device complies with Part 68, FCC Rules. FCC Registration Number: 2DH FRC - 34608 - PF - E Ringer Equivalence: 0.6B HAC This device complies with Part 15, of the FCC Rules.
