User Guide

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The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume Up/
Down key.
•Check the network strength .
•Make sure that the receiver, connector or speaker on your cellphone
is clean.
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes
this service.
•Make sure this feature does not require an ALCATEL accessory.
When I select a number from my contacts, the number cannot
be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability.
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in "My
numbers".
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your cellphone memory availability as it might be full.
•Contact your network operator to check service availability and check
MMS parameters (see “4.1.3 Adjust message settings”).
•Verify the server centre number or your MMS profile with your operator.
•The server centre may be swamped, try again later.
SIM card PIN locked
•Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•Install ALCATEL Android Manager first of all.
•Check that your USB driver is installed properly.
•Open the Notification panel to check if the PC Suite Agent has activated.
•Check that you have ticked the checkbox of USB debugging in Settings\
Applications\Development\USB debugging
•Check that your computer meets the requirements for ALCATEL
Android Manager Installation.
•Make sure that you’re using the right cable from the box.
I am unable to download new files
•Make sure there is sufficient phone memory for your download.
•Select the Micro-SD card as the location to store downloaded files.
•Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your cellphone is visible to
other users (see “6.3 Connecting to Bluetooth devices”).
•Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
•Make sure you follow the complete charge time (minimum 3 hours).
•After a partial charge, the battery level indicator may not be exact. Wait
for at least 20 minutes after removing the charger to obtain an exact
indication.
•Switch on the backlight upon request.
•Extend the email auto-check interval for as long as possible.
•Update news and weather information on manual demand, or increase
their auto-check interval.
•Exit background-running applications if they are not being used for a
long time.
•Deactivate Bluetooth, Wi-Fi, or GPS when not in use.