User Guide

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Accessories
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The latest generation of ALCATEL ONE TOUCH GSM mobile phones
offers a built-in handsfree feature that allows you to use the telephone from
a distance, placed on a table for example. For those who prefer to keep
their conversations confidential, an earpiece is also available known as the
headset.
1. Charger
2. Battery
3. USB cable
4. Stereo headset
Only use your telephone with the ALCATEL ONE TOUCH
batteries, chargers and accessories in your box.
Troubleshooting
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Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge ( • ) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its •
performance.
Use User Data Format and the ONE TOUCH Upgrade tool to perform •
phone formatting or software upgrading, (to reset User Data format, hold
down Volume down key while simultaneously pressing the Power key).
ALL User phone data: contacts, photos, messages and files, downloaded
applications like APK games will be lost permanently. It is strongly advised
to fully backup the phone data and profile via Android Manager before doing
formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn •
your phone on
Check the battery power level, charge for at least 20 minutes•
If it still does not work, please use User Data Format to reset the phone•
My phone has not responded for several minutes
Restart your phone by pressing and holding the • Power key
Remove the battery and re-insert it, then restart the phone•
My phone turns off by itself
Check that your keypad is locked when you are not using your phone, and •
make sure Power key is not mis-contacted due to unlocking keypad.
Check the battery charge level•
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and the charger •
from the box
Make sure your battery is inserted properly and clean the battery contact if •
it’s dirty. It must be inserted before plugging in the charger