User Guide

30 Quick Start Guide: OmniAcces 600-Series Routers Alcatel
Software upgrades (bug fixes and feature enhancements not listed as separate cost options of the Alcatel price list) from the Alcatel
website for the first ninety (90) days after shipment from Alcatel.
Technical Support
Online, phone, and email Technical Support is provided free of charge for a period of ninety (90) days from the Date of Shipment.
Technical Support is available online at the Alcatel website: www.alcatel.com, by phone at: 800 995 2696 (within the United States) or
800 995 4507 (outside the United States), or by email at: [e-mail]. Technical Support provides the following services:
 Technical Support will assist the Customer in determining if problems encountered with Alcatel products are due to errors or
limitations in the current Alcatel operating system and advise the Customer on the availability of Software updates or
workarounds.
 Technical Support will provide assistance to the Customer regarding questions concerning the installation of Software updates and
configuration questions arising from Software updates.
 Technical Support will work with the Customer to develop and implement appropriate network configurations.
Procedures
A product may only be returned with the prior written approval of Alcatel. Such approval shall reference a Return Material
Authorization (RMA) number issued by authorized Alcatel Technical Support personnel. To contact Alcatel Technical Support, call 800
995 2696 (within the United States) or 800 995 4507 (outside the United States), or email at [e-mail]. Transportation
costs, if any, incurred in connection with the return of a defective item to Alcatel shall be borne by the Customer. Transportation costs
incurred in connection with the re-delivery of a repaired or replaced item to the Customer shall be borne by Alcatel. However, such
costs shall be borne by the Customer if Alcatel reasonably determines that the product is not defective. If Alcatel determines, in its sole
discretion, that the allegedly defective product is not covered by the terms of the warranty provided hereunder, or that a warranty claim
is made after the warranty period, the cost of repair by Alcatel, including all shipping expenses, shall be reimbursed by the Customer.
Alcatel, shall have no liability with respect to data contained in any system returned to Alcatel.
For complete contact information for Alcatel, see Contacting Alcatel below.
Exclusions
The foregoing warranties and remedies are for the Customer’s exclusive benefit and are non-transferable. Any and all warranties shall
be void regarding System components that are damaged or rendered unserviceable by: (1) acts or omissions of non-Alcatel personnel;
(2) misuse, theft, vandalism, fire, water, or other peril; (3) alterations of or additions to the System or any element thereof performed by
personnel not certified by Alcatel to perform such alterations and additions or (4) the Customer’s failure to meet environmental
specifications.
Non-Alcatel Products
In circumstances where a product not manufactured or created by Alcatel is sold by Alcatel hereunder to complete an order, the
Customer’s sole remedy shall be pursuant to the original manufacturer’s/licensor’s warranty to the Customer, to the extent permitted by
the original manufacturer/licensor.
Disclaimer of Warranty
The limited warranties referred to in paragraphs above shall be in lieu of all other warranties whether expressed, implied, statutory, or
otherwise. Alcatel specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.