User Guide

ICS Dissolvable Agent for SafeGuard Administration Guide
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Chapter 6: The ICSInfo Utility
The ICSInfo utility collects program and other information from end point computers
that you can use when creating your policies or troubleshooting user issues.
Troubleshooting End Point User Issues
If your users are unable to connect to your network, you may need to help them to
become compliant. Have your users run the ICSInfo utility to determine what is wrong.
The ICSInfo utility provides the following information for supported operating systems:
■ Host—Processor, Memory, OS
■ User—User Name, Profile location, Groups
■ Java—MS-JVM and Sun-JRE versions (and if they are installed)
■ Browser—IE version (and if JRE is enabled), current default browser location and
version
■ Internet Options—The options set in the Internet Options of Internet Explorer
(per zone).
■ ICS Component—The ICS components currently on the end point computer
■ Anti-Virus—The anti-virus application information
■ Applications/Modules—The applications currently found on the end point
computer
■ Network Preferences—The settings for the installed network adapters
How to Troubleshoot End Point User Issues:
1 Have your end point user obtain the ICSinfo.exe file.
The ICSInfo utility is available at:
http://myIP:31862/ics/components/icsinfo.exe
You might want to make this utility accessible to your users from your
remediation server. To do so, save the file locally and hosting it on the remediation
server.
2 Have your end point user run the ICSinfo.exe file.
3 Have your end point user perform the following steps to obtain the icsinfo.xml
file:
A Run the ICSinfo.exe file.
B When prompted, click Browse and select a location to save the icsinfo.xml file.