Alcatel Advanced Reflexes™ Alcatel OmniPCX Office ARCHITECTS OF AN INTERNET WORLD
User guide How Thank you for choosing one of our Reflexes, range of telephones, and for your confidence in Alcatel Your Alcatel Advanced Reflexes digital telephone offers you all the latest design features, so that it is very easy to use, while providing the most efficient means of communication Your easy-to-use Alcatel Advanced Reflexes telephone offers you: a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section, communication is even more convenient using the au
How to use this guide? How You have an Alcatel Advanced Reflexes digital telephone. The large display, navigator and alphabetic keypad will help you use your telephone easily and make optimum use of the many functions offered. • Actions • Keypad lift the receiver. Numeric keypad. hang up. Alphabetic keypad. Description of an action or context. Specific key on numeric keypad. • Navigator • Audio keys Move the navigation key up, down, to the left or to the right. Loudspeaker. hands free.
Contents Toc Getting to know your telephone . . . . . . . . . . . p.8 1. Using your telephone . . . . . . . . . . . . . . . . . . . . p.11 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13 1.14 1.15 1.16 1.17 4 1.18 4 Making or answering a call without lifting the receiver (hands free) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making an outside call . . . . . . . . . . . . . . . . . . . . . . . . . . . Making an internal call. . . . . . . . . . . . . . . . . . . . . .
Contents 2. During your communication . . . . . . . . . . . . . . p.23 2.1 2.2 2.3 2.4 2.5 Making a second call during a conversation . . . . . . . . . . Answering a second call during a conversation . . . . . . . Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call) . . . . . . . . . . . . . . . Three-way conference with internal and/or external correspondents (conference) . . . . . . . . . . . . . . . . . . . . . 2.
Contents 4. Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . p.44 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 6 5. p.44 p.44 p.45 p.45 p.45 p.46 p.47 p.48 p.48 p.49 p.49 p.50 p.50 p.51 p.52 p.53 Managing your charges . . . . . . . . . . . . . . . . . . . p.54 5.1 5.2 5.3 6 Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . Diverting calls to another number (immediate diversion) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6. Your telephone fits your needs . . . . . . . . . . . . p.56 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 7 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . Customising your voice greeting . . . . . . . . . . . . . . . . . . Modifying your personal code . . . . . . . . . . . . . . . . . . . . Selecting ringer tune and adjusting volume . . . . . . . . . . Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . Selecting language . . . . . . . . . .
Getting to know your telephone Telephone Display and display keys Navigator Lets you browse through several pages of the display and select a line (the bottom line is implicitly active). Top line Previous page Next page Bottom line Guide key This key lets you: • obtain information about the telephone • program the keys Displays 2 lines and several pages giving information on you available through the keys associated with the lines of the d D StoreN Divert Call required number.
Telephone Display and display keys es of m line e Guide key This key lets you: • obtain information about the telephone • program the keys ion to increase loudspeaker or receiver volume without r Displays 2 lines and several pages giving information on your correspondent and the functions available through the keys associated with the lines of the display screen. Divert your calls to another StoreN Divert Call required number. number. Lock Appmnt PickUp Prohibit outside calls.
Installing the programmable key label How A printed label is supplied with the terminal. This should be installed beneath the programmable keys. 10 10 1. Insert a flat “ blade ” into the slot (1 slot per key block). 2. Raise the cover. 3. Slide the printed label into position. 4. Replace the cover.
1 Using your telephone Other 1.1 Making or answering a call without lifting the receiver (hands free) OR OR line key (internal or external) Helen OR your correspondent’s name 11 number required you are in hands free mode terminate your call During a conversation, you can lift the receiver without terminating the call.
1 1.2 Making an outside call • Making a call: OR 0155667000 “Outside line” key number required tells you the status of your call 9 is the default code for an outside line. 12 1.
• If the internal or outside number does not reply: Text ¤Cback ¤Intru OR OR broadcast a message on the loudspeaker of the free terminal request callback to a busy terminal send a written message NbSave OR go to next screen 1.
1 • If name is not OK: Next Rubout FName OR OR extend search in list erase last letter entered show next name Exit Prev OR OR show previous name 1.5 return to main menu Calling from your personal directory shows first ten names already entered in directory* 14 Helen OR calling the selected correspondent access other correspondents * To enter your numbers see 'Programming your personal directory'. 1.
1.7 Receiving a call your telephone rings Smith John correspondent’s name or number • To answer: OR 1.8 OR Filtering calls using the voice mailbox Using your telephone 1 This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.
1 • When you receive a call : you hear the message left by your caller 0155667000 name or number of the caller hands free to take the call OR OR OR to stop listening only Other 1.9 same key to stop listening and deactivate the screening Redialling* Redial Next OR Call Prev 16 select the "Redial" function 1.10 select the No.
1.11 Requesting automatic callback if internal number is busy ¤Cback internal number busy callback request acknowledged • Cancelling callback request: ×Cback 17 1.12 Using your telephone 1 Answering an internal call in intercom mode You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity.
1 1.13 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automatic attendant or a remotely consulted answering machine. during a conversation ¤DTMF ×DTMF to activate to disable The function is automatically cancelled when you hang up.
1.14 Making an ISDN call screen shows number dialled number called Exit Rubout Send OR OR send call erase last character return to initial screen * Secret SubAdr OR OR 19 Using your telephone 1 access ISDN services add a subaddress keep your identity secret Text OR send a written message * Sending a subaddress You may have to add a four-digit subaddress to the number called (to obtain a fax, PC or telephone, etc.).
1 1.15 Hiding your identity (ISDN call) When you call an internal or an outside ISDN number, your number is automatically sent. You can hide your identity before sending your call.
1.16 Identifying a malicious call (ISDN call) When you receive a call, you can ask the network operator to record informations about your communication (correspondents’ numbers, date and time of call, subaddress, etc.). during a conversation Mcid service request acknowledged Using your telephone 1 Using this service requires to take out a subscription to the network operator. 21 1.
1 1.
2 During your communication Other 2.1 Making a second call during a conversation during a conversation OR OR number of second correspondent Helen OR name of second correspondent line key first call is placed on hold • To cancel your second call and recover the first: 23 line key for which icon is flashing If you make an error, hang up: your telephone will ring and you will recover your first call.
2 2.2 Answering a second call during a conversation • A second correspondent is trying to call you: during a conversation Smith John caller's name or number flashing for 3 seconds line key for which icon is flashing first call is placed on hold • To recover your first call: 24 line key corresponding to icon If you hang up without answering the second call, your telephone will ring.
2.3 Transferring a call • To transfer your call to another number: during a conversation first call is placed on hold number required • If the number receiving the transfer answers: Transf OR OR 25 if allowed by system configuration You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above.
2 2.4 Switching between calls (Broker call) During a conversation, a second call is on hold. To recover the second call: your first call is placed on hold line key corresponding to icon 2.
2.6 Placing a call on hold (hold) • Exclusive hold: During a conversation, you wish to place the call on hold and recover it later, on the same telephone. your call is placed on hold line key • Recover the call on hold: line key corresponding to icon 27 • Common hold: During your communication 2 To recover your call on any telephone in your system.
2 2.7 Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone: Park during a conversation OR “Parking” function code • To recover the parked call: PickUp RetPrk number of telephone from which call was parked 28 OR “Retrieve parked call” function code number of telephone from which call was parked If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator.
2.
2 2.9 Intrusion into an internal conversation Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: ×Intru ¤Intru same key to deactivate • Protection against intrusion: OR “Protect a call” programmed key or function code 30 your correspondent’s number Protection is cancelled when you hang up. 2.10 Store a number* To store the displayed number in the personal directory while a communication is in progress: »Rep 4 ......
3 Sharing Other 3.1 Receiving supervised call ringing To receive the special ringing for calls to another number: “Supervised call ringing” programmed key 3.2 same key to cancel Answering a general bell When the operator is absent, outside calls to the operator are indicated by a general bell.
3 3.3 Filtering calls for 'manager/secretary' groups System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more secretaries. • From the manager’s or secretary’s telephone: incoming calls are filtered by a chosen person (secretary, etc.) “Filter” programmed key same key to cancel 32 Filtering is indicated on the manager’s telephone by the icon corresponding to the “filtering” programmed key.
3.4 Call pick-up You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
3 3.5 Answering briefly in place of the operator Outside calls to the operator will ring on your telephone and you can answer the call: your telephone will ring at the same time as the switchboard “Operator help” programmed key same key to cancel • Calls to the switchboard: calls to the switchboard will ring on your telephone “Operator help” programmed key 34 3.6 Monitoring calls to other terminals Calls to other numbers can be directed to any telephone (max.
3.7 Hunting groups • Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. Sharing 3 • Temporary exit from your hunting group: OR “Hunting group out' programmed key or function code your group number • Return into your group: OR 35 “Hunting group in' programmed key or function code your group number Belonging to a group does not affect the management of direct calls.
3 3.8 Calling an internal correspondent on his/her pager The number called does not answer and you know that the person called has a pager: OR number called “Paging” programmed key or function code paging in progress is displayed Your correspondent can answer from any telephone in the system. 36 3.9 Calling a correspondent on his/her loudspeaker Your internal correspondent does not answer.
3.10 Sending a written message to an internal correspondent Text OR number called Sharing 3 enter the first letters of the name Next 01/27 Rapp.
3 • The 27 standard messages are shown below: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 38 38 Call me back Call me back tomorrow Call me back at _:_ (*) Call back _____ (*) Call the attendant Call the secretary I will call back at _:_ (*) Use paging Please fetch your fax Please fetch your mail Please cancel your forwarding Visitors are waiting You are expected at reception Meeting at _:_ (*) 15 16 17 18 19 20 21 22 23 24 25 26 27 (*) Meeting on ___ (*) Meeting on ___ at _:_ (*) Out for a while Absent for the re
3.11 Sharing 3 Sending a written message to an ISDN correspondent Text number called OK proceed as for an internal correspondent You can do this during a conversation. 39 3.
3 Record Send OR send message record a comment * * To record a comment : Record Ready to record Recording ...
3.13 Sharing 3 Sending a recorded message to a number / a distribution list Send Voice personal code OK OR correspondent’s no. or list no. correspondent’s name or list name Record Ready to record start message recording 41 Stop OK end of recording apply Recording ...
3 3.14 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: speak, you have 20 seconds number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker. 3.15 42 Answering a call on your pager A call on your pager can be answered from any telephone within the system.
3.16 Allocating an outside line If authorised, you can transfer an outside line to another terminal, thus enabling that person to make an outside call. Sharing 3 during an internal conversation “Allocate outside” programmed key your internal correspondent now has an outside line and can dial 43 To know the cost of the call, press the “Allocate & charge” programmed key instead of the “Allocate outside” key, to allocate the line (see “Managing your charges”).
4 Keep in touch Other 4.1 Selecting calls to be diverted When a diversion is applied, you can select the types of call to be diverted: outside, internal, all. Divert ExtLoc Choice OK type of call diverted is displayed change type of call 4.2 44 Diverting calls to another number (immediate diversion) The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
4.3 Diverting your calls to your voice message service Divert type of diversion 4.4 Activate/disable the personal assistant Custo ON/OFF Assist Choice Keep in touch 4 Perso Assist:OFF OK Perso Assist:ON 45 apply 4.
4 4.
4.7 Forwarding your calls from the receiving terminal (“Follow me”) You wish to receive your calls in your present location: Use the “Follow me” function. Follo» Divert your extension number Keep in touch 4 OR OR OR 47 “Follow me” programmed key or function code your extension number OR To cancel forwarding, see section 'Cancelling all diversions'.
4 4.8 Applying a selective diversion You can selectively divert calls, according to the caller’s identity: OR “Selective diversion” programmed key or function code • To cancel this diversion: Divert 4.
4.10 Cancelling all diversions OR OR OR OR Keep in touch 4 “Cancel all diversions” programmed key or function code OR 49 4.
4 4.12 Diverting calls when your line is busy (divert if busy) Callers will thus be able to contact you while you are moving around the company: Divert Busy» number receiving diversion diversion is acknowledged OR OR OR OR “Divert if busy” programmed key or function code 50 4.13 number receiving diversion Do not disturb You can make your terminal temporarily unavailable for all calls.
4.14 When you return, consult recorded messages The light indicates that messages have been received.
4 4.15 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Divert Text» OR “Text” programmed key 01/27 Rapp. follow instructions to select message first of the 27 messages Message is selected in the same way as in: Sending a written message to an internal correspondent.
4.16 Consulting written messages The light indicates that messages have been received.
5 Managing your charges Other 5.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers.
5.2 Finding out the cost of an outside call made for an internal user from your terminal in conversation with the internal user OR programmed key 'Meter Total Recall' code for function 'Meter Total Recall' Transf the call is placed on hold outside number called transfer call to your correspondent on hold • At the end of the call, you are called back and you can: 55 Managing your charges 5 1.Read information concerning call (cost, duration, number of units...).
6 Your telephone fits your needs Other 6.1 Initializing your voice mailbox enter your personal code then record your name according to voice guide instructions Light flashes Your personal code is used to access your voice mailbox and to lock your telephone. 6.2 Customising your voice greeting You can replace the greeting message by a personal message. Custo MlBox Custom 56 Record Ready to record Recording ...
6.3 Modifying your personal code Your personal code is used to access your voice mailbox and to lock your telephone. Custo Passwd Option OK old code (4 digits). new code (4 digits) As long as your voice mailbox has not been initialized, personal code is 1515. 57 6.
6 6.5 Adjusting screen brightness Custo Set Icon Screen Cntrst select the required level by consecutive presses OR OK Levels of brightness are scaled from 4 to 16. 58 6.6 Selecting language Option Custo Lang Choice OK consecutive presses to apply French current language You can choose between 2 predetermined languages.
6.7 Programming direct call keys 0_. . . . . . .
6 6.8 Programming your personal directory OK . . . . . .
6.9 Programming an appointment reminder You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
6 • To cancel your reminder request: Appmnt 6.10 Change OK Clear Identify the terminal you are on Press this key twice. 6.11 Broadcasting background music on your loudspeaker You can broadcast background music on the loudspeaker of your telephone (depending on configuration): when telephone is not in use, background music is played 62 same key to cancel The music stops when a call is made or received and starts again when you hang up. 6.
- Guarantee and clauses howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. Nevertheless, if the legal warranty in effect in your country exceeds 1 year, then the legal warranty is the sole warranty applicable. The invoice will be demanded if making a claim under the warranty.
