About Your Telephone Your 8410D is a multi-appearance digital telephone. The display, along with the softkeys and display control buttons, offers valuable added functionality. To familiarize yourself with the buttons and features on your 8410D telephone, refer to the figure below and then read the following explanations.
Display A 2-line by 24-character display. Display control buttons These four buttons are labeled Menu, Exit, Prev, and Next.
Test button When the telephone is initially powered up, the green light next to flashes if the link with the switch is not (or not yet) operational. The light changes to steady green when the telephone is able to communicate with the switch, and then goes off after a short period of time. After the telephone is powered up, you can press to test the lights and the display on your telephone. Transfer button For transferring a call to another telephone.
Conventions Conventions Used in Procedure Descriptions and Prog Pause Mark [feedback tones] Wait This represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red light and a green status light and is labeled with an extension number (shown as xxxxx). Each of these represents a button that has a feature assigned to it.
Feature Finder Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a feature code. Numbers on your personal list are programmable by you. Use as a timesaver for dialing frequently called, lengthy, or emergency numbers. Audix Message Light Turns on your Message light to let you know that a caller has left an Audix message for you.
Conference Allows you to conference up to six parties on a call (including yourself) so you can conduct a 6-way discussion. Use to set up timesaving conferences, or to spontaneously include an additional party important to a conversation. Directory Searches for the extension of another user in your location by allowing you to key in the user's name with the dial pad. Use as a handy quick reference source for extension number information.
Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your telephone to do another task. Use when you have a call you don't want to drop, but have to interrupt briefly to do something else. Inspect Shows you call-related information for an incoming call when you are already active on a call. Use to identify and screen new calls.
Speakerphone Allows you to place and answer calls or access other voice features without lifting the handset. Use the built-in speakerphone any time you prefer hands-free communication, both speaking and listening, or for group conference situations. Stored Number Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last Number Dialed feature).
Abbreviated Dialing Note: Before you can use this feature, AD buttons must first be assigned by your system manager. (These AD locations can be assigned to actual buttons, or you may be able to access them with the softkeys.) If you hear the intercept tone while programming, start over from the beginning.
To place an AD call 1 Press the selected . [ringback tone] • Note: The call is automatically dialed. Before you can use this feature, AD buttons must first be assigned by your system manager. A programmed number in your personal list can be up to 24 digits and characters. You can also program a number on an Automatic Dialing button that is not stored in your personal list. This programmed number can be up to 16 digits and characters.
[ringback tone] • The call is automatically dialed. Audix To retrieve a message when your Message light is on 1 See the Audix Documentation for instructions. Automatic Callback You can access this feature with the softkeys only if the feature's abbreviation, AutCB, appears on the second line of one of the feature option screens.
To answer a call for a coworker for whom you are a coverage point 1 Press of the incoming call when the ringing begins or the green light flashes. Note: The call is not at your telephone until the green light is flashing. To leave a message for a coworker to call the original caller's extension 1 Press while connected to the call. [confirmation tone] To talk privately with a coworker after answering a redirected call 1 Press . [dial tone] • The call is put on hold.
To cancel Call Forwarding 1 While on-hook, press
[dial tone] • • The held call light continues to flutter; the current call light also flutters. You are given a new call appearance. 2 Press of the call on hold (first call). 3 Press again. • All parties are now connected. 4 Announce the call. To drop the last party added to a conference call 1 Press . • The last party you added is dropped. • You remain connected to the other parties.
Display, Softkeys, and Control Buttons Entering Softkey Mode and Viewing the Three Feature Option Screens There are three separate feature option screens. Each of these screens allows you to select from four different features. You can enter Softkey Mode by pressing the display option button labeled
Spres Stats Stop Timer TmDay (or DayTm) View Abbreviated Dialing Suppress ACD Agent Statistics Abbreviation Dialing Stop/ Indefinite Wait Timer Date and Time Stored Number * A button should be administered if access to System Directory is provided. It is also desirable for to be administered. Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features.
Exit To exit any display feature and return to normal display 1 Press . • The display shows call information for the active call appearance. Handset Volume To raise or lower the receive level volume of the handset 1 While handset is off-hook, press the Volume control button. Press the right half of the Volume control button to raise the volume. Press the left half of the Volume control button to lower the volume. • The display shows: HANDSET L >>>>> H There are eight possible volume settings.
To answer a new call while active on another 1 Press . • The green light next to the held call flutters. 2 Press of the incoming call. • You are connected to the incoming call. Inspect You can access this feature with the softkeys only if the feature's abbreviation, Inspt, appears on the second line of one of the feature option screens. Note: If you are currently on a call and a new call comes in, the display automatically shows you information on the new call.
To prevent the other party from hearing you (to mute the handset or speakerphone microphone) 1 Press . • The red light next to goes on, and the other party cannot hear you. 2 When you are ready to resume conversation with the other party, press again. • The red light next to goes off, and the other party can hear you again. The Mute feature turns off automatically when you hang up, or switch from the speakerphone to the handset or from the handset to the speakerphone.
• The ringing pattern you are hearing is displayed. Note: 3 You can also press or to cycle through all eight ringing patterns. If you want to save the ringing pattern currently being played, do not press anymore. You will hear the selected ringing pattern two more times, and then it will automatically be saved. • You hear confirmation tone (two rising tones). • The red light next to goes off.
To cancel Send All Calls 1 While on-hook, press
2 Press again to resume talking to party. • The red light next to goes off and other party can hear you again. To end a call 1 Press again to hang up. • The red light next to goes off. Stored Number You can access this feature with the softkeys only if the feature's abbreviation, View, appears on the second line of one of the feature option screens.
To see the date and time 1 Press
Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones • • • • 1 ring - A call from another extension. 2 rings - A call from outside or from the attendant. 3 rings - An Automatic Callback call you placed has been connected. ring-ping (half ring) - A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active.
Troubleshooting Problem A feature does not work as noted in this guide. There is no dial tone. The telephone does not ring. The lights do not go on next to the buttons. Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this feature is administered on your telephone. 1 Make sure the handset and line cords at your telephone are securely connected at both ends. 2 Press .
