Operation Manual

8018 DeskPhone
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8 PROGRAMMING YOUR TELEPHONE ................................................................................................ 36
8.1 INITIALIZING YOUR VOICE MAILBOX ................................................................................................................ 36
8.2 CUSTOMIZING YOUR VOICE GREETING ............................................................................................................. 36
8.3 MODIFYING YOUR PERSONAL CODE ................................................................................................................ 36
8.4 ADJUSTING THE AUDIO FUNCTIONS ................................................................................................................ 37
8.5 ADJUSTING THE CONTRAST OF THE DISPLAY ...................................................................................................... 38
8.6 SELECTING THE WELCOME PAGE .................................................................................................................... 38
8.7 SELECTING LANGUAGE ................................................................................................................................ 38
8.8 PROGRAM THE KEYS FOR THE PERSO PAGE ....................................................................................................... 38
8.9 PROGRAMMING DIRECT CALL KEYS (PROGRAMMED KEYS WITH LEDS AND F1/F2 KEYS) .............................................. 38
8.10 MODIFY THE PROGRAMMED KEY ................................................................................................................. 39
8.11 DELETE A PROGRAMMED KEY ...................................................................................................................... 39
8.12 PROGRAMMING AN APPOINTMENT REMINDER ................................................................................................ 40
8.13 IDENTIFY THE TERMINAL YOU ARE ON ............................................................................................................ 40
8.14 LOCK / UNLOCK YOUR TELEPHONE ................................................................................................................ 40
8.15 ACTIVATING/DEACTIVATING 'FORCED HEADSET' MODE ..................................................................................... 41
8.16 INSTALLING A USB ACCESSORY (HEADSET, HANDSFREE, LOUDSPEAKER) ................................................................ 41
8.17 CONTACTING YOUR ADMINISTRATOR ............................................................................................................ 41
9 ACD: AGENT SET/ SUPERVISOR STATION ..................................................................................... 42
9.1 AGENT SET ............................................................................................................................................... 42
9.2 OPEN AN AGENT SESSION (LOGIN) – AGENT SET ................................................................................................ 42
9.3 ACD APPLICATION WELCOME SCREEN – AGENT SET ............................................................................................ 42
9.4 THE FOUR OPERATING STATUSES OF THE AGENT SET ........................................................................................... 43
9.5 CHANGING THE OPERATING STATUS OF THE SET – AGENT SET ................................................................................ 43
9.6 MODIFYING YOUR PERSONAL CODE – AGENT SET ............................................................................................... 43
9.7 INTEGRATING ANOTHER GROUP/LEAVING A GROUP – AGENT SET .......................................................................... 43
9.8 CLOSE THE AGENT SESSION (LOGOUT) – AGENT SET ............................................................................................ 43
9.9 SUPERVISOR STATION ................................................................................................................................. 44
9.10 SUPERVISING GROUP MAILBOXES – SUPERVISOR STATION .................................................................................. 44
10 GUARANTEE AND CLAUSES ........................................................................................................... 45
10.1 SAFETY INSTRUCTIONS .............................................................................................................................. 45
10.2 REGULATORY STATEMENTS ........................................................................................................................ 46