Operation Manual

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9 ACD: Agent set/ Supervisor station
9.1 Agent set
A call center solution allows optimum distribution of calls to agents according to their availability and
skills.
9.2 Open an agent session (login) – Agent set
 Select the ACD application.
 Login
 Select the agent and validate.

 Depending the displayed information, enter your password or confirm.
ACD application welcome screen is displayed.
9.3 ACD application welcome screen – Agent set
4.02 means: group number 4 2 calls waiting the + sign indicates that the queue capacity has been
reached .
Status of the
queues
Number of
the agent set
Operating
status of the
agent set
Name of the agent set