User's Manual

End-User Reference Guide
39
network of a different service provider (a triangle next to the 3G signal level bars
on the main client GUI window indicates this condition) and then if roaming is
enabled for your card (3G>Preferences menu option). Contact your 3G service
provider for further help.
• Error: No license assigned to the card at the gateway. Please contact your IT
Administrator.
There is no license currently assigned to your card. Contact your IT administrator
to have a valid license assigned to your card.
• Error: License for the card expired at the gateway. Please contact your IT
Administrator.
The license allocated to your card has expired. Contact your IT administrator to
request a license renewal.
• Error: Domain Authentication Failed (Generic Error).
Your enterprise network could not authenticate you. The reason for the
authentication failure is unknown. Contact your IT administrator if the problem
persists.
You are currently not logged into your valid NT domain account for the
OmniAccess 3500 NLG (e.g., a local account on the laptop or an NT domain
account that is not recognized by the OmniAccess 3500 NLG). Log out and then
log into your valid NT domain account. Contact your IT administrator if the
problem persists.
• Error: Domain Authentication Failed (Domain Controller could not be
contacted).
Your enterprise network could not authenticate you because the network’s
domain controller could not be reached. Contact your IT administrator if the
problem persists.
• Error: Domain Authentication Failed (Gateway Authentication Module could not
be contacted).
The gateway failed to complete your authentication. Contact your IT
administrator if the problem persists.
• Error: Domain Authentication Failed (Laptop not in Domain). Please contact your
IT Administrator.
Your enterprise network could not authenticate you because your laptop is not
assigned to the appropriate network domain. Contact your IT administrator to
have your laptop assigned to the appropriate network domain.
• Error: Connection to 3G failed. Please contact your IT administrator.
The authentication to the 3G network might have failed then please contact your
service provider.
• Error: Timeout Waiting for response from Enterprise
The 3G connection is successful but the gateway is not responding to the NLG
3500 card. Please contact your IT administrator.