User's Manual

OmniAccess 3500 Nonstop Laptop Guardian Release 1.6

4. Card is charged (let in the slot for 1 hour), radio is ON, and when pulled out of the

slot, after about 15 seconds the RED LED turns off, while the yellow LED starts

blinking.

If a card is received as DOA (i.e. fails any of the above) following are possible

resolutions:

1. If it fails 1: Cardbus controller is not responding or card is not powered, switch

problem (look at J1 connector, NEC chip, power circuit).

2. If it fails 2: Card failed to boot > memory/fhash or OMAP problem

3. If it fails 3: Modem either not connected or antenna not connected or modem

problem

4. If it fails 4: battery is not charging and/or connector is missing.

Appendix: Error Messages

The following error messages may be displayed on the bottom left of the main

OmniAccess 3500 NLG client GUI window:

• Error: Certificates not uploaded to the client card. Please use the

NLG>Configure menu to upload certificates.

The certificates needed for authentication of the OmniAccess 3500 NLG card are

missing. Make sure you have the full set (CA Certificate, User Certificate, and

User Key) before trying to install them again. Contact your IT administrator if you

are missing any of the required items.

• Error: Card to certificate mapping failed at the gateway. Please contact your IT

Administrator.

The User Certificate currently installed in your card may be outdated or

incorrect. Contact your IT administrator to obtain a new User Certificate. If Card

ID changes from EMS then it also shows the same error message.

• Error: Gateway name resolution failed. Please check the Gateway Name

configured using NLG>Configure menu.

The OmniAccess 3500 NLG client cannot find the IP address associated with the

Gateway Name value currently configured in your card. Please check and correct

the Gateway Name for any typing errors. If the problem persists contact your IT

administrator.

• Error: Gateway not reachable. Please check the Gateway Name configured using

NLG>Configure menu.

It is not possible to reach the OmniAccess 3500 NLG gateway in your enterprise

network. Make sure that the access network you are currently using has Internet

connectivity and does not block outgoing VPN (IPsec) traffic. If the problem

persists try a different access network.

• Error in establishing connection over 3G. Please contact your service provider.

Connectivity to your enterprise network cannot be established using the 3G

modem on your card. Make sure that your OmniAccess 3500 NLG card has been

activated for 3G service. Also check if you are currently roaming into the