User's Manual

OmniAccess 3500 Nonstop Laptop Guardian Release 1.6
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Figure 33: Uninstallation NLG Lock window
Note: - You can run the uninstallation procedure directly from your corporate account
if you logged into it using your NT Domain credentials (username and password). If
instead you logged into the account using your smart card PIN, you must first log out
and then log back into a non-smart card account with administrative privileges (e.g.,
the local Administrator account or an NT Domain account) before you can start the
uninstallation procedure.
How to terminate the OTP mode of operation?
To get out of OTP mode after rectifying the problem, you should manually connect to
your company’s network using any of the interfaces. After the connection is
established, please call the administrator or the helpdesk to issue a remote unlock
command. This will take your laptop out of OTP mode and all OmniAccess 3500 NLG
protection will be again enforced. Optionally your administrator might have issued an
unlock command in advance. In this case your laptop will come out of OTP mode
immediately after the connection to the Gateway is established and there is not need
to call the administrator.
How do I get help?
If you need assistance using your OmniAccess 3500 NLG card, please contact your IT
administrator.