User's Manual

End-User Reference Guide
27
Message Cause Possible actions
-or-
Contact your IT administrator
to get an OTP.
Driver
Configuration Error
for <Interface>
The network drivers on
the laptop have been
misconfigured.
Contact the administrator to
return the network drivers to
their proper configuration.
-or-
Contact your IT administrator
to get an OTP.
File Integrity Check
Failed
An OmniAccess 3500 NLG
critical file is missing or
corrupt.
Restart the laptop to see if
the OmniAccess 3500 NLG
client software was able to
recover the file.
-or-
Contact your IT administrator
to get an OTP.
System Integrity
Check Failed
An internal check has
failed.
Restart the laptop and if it
does not solve the problem
then contact your IT
administrator to get an OTP.
Invalid Card The laptop and the
OmniAccess 3500 NLG card
are tied one-to-one. If the
card inserted in the laptop
is not the card configured
for that laptop, the laptop
locks. For the HSPA
version of the card, the
laptop locks also when the
SIM is swapped.
Replace the correct card or
contact your IT administrator
to get an OTP.
One Time Password (OTP)
UNLOCKING LAPTOP USING ONE TIME PASSWORD (OTP)
If your laptop is locked and you are unable to rectify the cause, then you can still use
your laptop for a limited duration by getting OTP from your administrator. To get OTP
and unlock the laptop, following procedure may be used:
1. Please call your administrator using the contact information listed at the bottom
of the lock screen.
2. In addition to verifying your identity and the need for OTP, you will be asked for
the following information from the lock screen. The value in the () shows the
sample values as displayed in Figure 30.