User's Manual

OmniAccess 3500 Nonstop Laptop Guardian Release 1.6
26
Unlocking can be done only by rectifying the cause of lock or by getting the One
Time Password (OTP) from the administrator which will allow the access to the
laptop for the limited duration as determined by the administrator.
Figure 30: Sample Lock Screen
The following table shows all possible messages that may appear on the OmniAccess
3500 NLG window when your laptop is locked, the cause of the message, and actions
that you can take to unlock the laptop.
Message Cause Possible actions
Locked By IT
Administrator
The IT administrator has
remotely locked the
laptop.
Contact your IT administrator
to unlock the laptop. The
administrator can unlock the
laptop remotely, or provide
you a one-time-password
(OTP) over the phone.
Secure Tunnel
Down
Laptop has not been able
to connect to your
company’s network for the
duration specified by your
administrator.
Return within 3G range, or
turn on the modem power, or
connect to a different access
network (Wi-Fi or Ethernet).
-or-
Contact your IT administrator
to get an OTP.
Card
Communication
Failed
Laptop is unable to
communicate with the
OmniAccess 3500 NLG
card.
Re-insert the OmniAccess
3500 NLG card
-or-
Remove the card, toggle the
battery switch, and re-insert
the card.