Alcatel OmniPCX Enterprise
Easy REFLEXES User guide Alcatel OmniPCX Enterprise Your Easy REFLEXES terminal provides simple and quick access to all the services and functions offered by your Alcatel OmniPCX Enterprise system.
Symbols used in the documentation The action «Press» is represented by User-programmed or f ixed keys are represented by All preset or customized function codes are fully explained in the code table included with this documentation. The programming of keys, to customize your terminal, is described on page 32. A list of available functions is given on page 34.
System information Depending on the software release installed on your system (R2 or ≥ R3), some of the preprogrammed keys on your terminal are different. These keys are described in the "Description of Terminal" chapter, in the paragraph "Preprogrammed keys and LEDs". Also, depending on your system configuration and irrespective of the software release installed, your terminal can be single-line (you have no line keys) or multi-line (you have at least two line keys).
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DESCRIPTION OF TERMINAL i 5
Display Your terminal has a display which can contain several pages. If there is another page, the symbol ">" will appear on the right of the display. To move from page to page, use the and keys. When your terminal is idle, the display gives you information on the state of the terminal (forwarding that has been programmed in, for example), or the date and time if nothing has been programmed in. During a call, the display gives you information about your correspondent or the current conversation.
Preprogrammed keys and LEDs Your terminal has fixed (preprogrammed) keys: • to monitor the status of a terminal, • to call an internal or external number directly, • to access a function. Some of these can be reprogrammed by your installation technician to suit your own preferences. Single- line mode Depending on the software release, your system has 6 or 8 preprogrammed keys.
Call or function LEDs. Broker ISDN Green LED indicates messages received. Six LEDs correspond to preprogrammed keys. LED flashing: Call being made. LED lit up: Call in progress. Call on hold. Call on common hold.
Fixed keys The fixed keys correspond to the most frequently used functions.
I N D E X A Absence Consulting the list of internal calls............................................................... Consulting the list of ISDN calls ................................................................. Adjusting loudspeaker volume during a conversation ...................................... Adjusting the display brightness ................................................................... Allocating calls to customer account codes ....................................................
Entering a programmed conference ........................................................... 25 Mastered conference................................................................................ 26 Talking with two other people, internal and/or external, at the same time (conference call) ...................................................................................... 21 D Directory Calling a number from the system directory ................................................
Hunt group Hunt group............................................................................................. 28 Temporarily leaving your hunt group ......................................................... 28 I Identity Hiding your caller's identity....................................................................... Hiding your identity ................................................................................. Identifying the terminal you are on.............................................
O Operator Calling the operator................................................................................. 16 P Padlocking your terminal............................................................................. Pager Forwarding your calls to your pager ......................................................... Replying when your pager sounds............................................................. Parking (an external caller)....................................................................
Redialling the last number dialled ................................................................. Reporting malicious calls ............................................................................. Ringer Adjusting the ringer (tune and volume) ....................................................... Answering a night service bell .................................................................. 37 42 37 24 S Saving a number, to call it later.........................................................
C A L L S YOUR CALLS 15
Making an external call Lift the receiver. For example, press 9, followed by the number you want. The display screen will show the number you have dialled. The LED relating to the line key will indicate the status of your call. Note: 9 is the default code for getting an outside line. You can consult the codes for the "Attendant call" and "Direct outside line" functions using the Menu key. Making an internal call Lift the receiver or dial the number you require directly or press a programmed key.
During a conversation with either an internal or an external caller, you can call a second person. There are several ways of doing this: by dialling the new number, or using a programmed key, or from your personal directory. You will then be put through to the second correspondent, and the first one will automatically be put on hold. To cancel the second call and return to the first, (single-line mode) or the first line key (multi-line mode). If you press the wrong button, hang up.
Receiving calls during a conversation During a call, you will be informed that an internal or external caller is trying to ring you by a beep (single-line terminal) or by a line key flashing (multi-line terminal). The new call is placed on hold and the display screen shows the caller's identity for three seconds. If you want to answer the call: On a single-line terminal: dial the code for the "Consult call on hold" function. On a multi-line terminal: press the flashing line key.
Transferring a call If you are in the middle of a conversation, and you want to transfer your caller to another terminal, dial the number of the other terminal direct. Your caller will automatically be placed on hold. Hang up the receiver (single-line terminal) or (multi-line terminal). With either of the methods given above, you can transfer the call immediately or you can wait to see if the other line answers.
Multi-line terminal: press the line key for the call in progress. Proceed in the same way to retrieve the call. Picking up a lost call If you should hang up while a caller is still on hold, the display and the associated line key LED will flash, and your phone will ring. To retrieve the call, pick up the handset, or press the appropriate line key.
You can pick up a call on any terminal in the pickup group from your terminal. Press the corresponding programmed key or dial the code for the "Group call pickup" function. Calling from your personal directory and then press the key on the keypad where you have programmed the number. Calling using a programmed key Certain programmable keys on your terminal may be allocated to internal or external correspondents or to functions. Lift the receiver. Press the programmed key of your choice.
To cancel the conference and recover the first call, repeat the same procedure. The second call will be cut off. Note: If you hang up during a conference, the other two speakers will be left talking to each other (if they are both outside correspondents, this will depend on your national telephone system). Casual conference This function is only available if your set has a Conference programmed key.
To do so, press as described above. Conference after answering or retrieving the call, then proceed Parking a caller You can park a caller - i.e. put him on hold to take the call on a different terminal within the company. During the call: 1. Dial the code for the "Park call/retrieve" function. 2. Then dial the number of the other terminal you wish to divert to. The call will automatically be parked, and your caller will hear a waiting tone.
Being called back automatically by an internal correspondent who is busy If you call an internal terminal, and all its lines are busy, the display screen and an engaged tone will inform you of this. You then have the "automatic call back" option - being called back automatically when the line is free. 1. Dial the code for the "Call back request" function. The display screen will show that the call back feature is in progress. 2. Replace the receiver.
At a prearranged time, you can join in a telephone conference of up to 29 people including yourself, both internal and external (depends on configuration). A confidential access code will have been defined in advance by the participants. The number of digits in this code will be decided by your system administrator. Dial the code for the "Meet me conference" function (*), followed by the confidential access code. If you are the first to join the conference you will hear a waiting tone.
Mastered conference Depending on the configuration of your system, this function enables up to 29 participants to be interconnected, either: by holding an automatic inclusion conference, by broadcasting a spoken or pre-recorded message over the correspondents' loudspeakers (announcement). The conference is established by one user, the conference master, who is the only person who can call the participants in predefined lists. For further information on this function, contact your system supervisor.
Your terminal has access to a system directory of external numbers, using short codes. Simply dial the short code. Intrusion into an internal conversation If you ring an internal number and find it busy, you may be able to intrude in the conversation. This only applies if you have authority to do so, and if that terminal is not "protected". Dial the code for the "Intrusion" function. The display will announce that you have cut in. If one of the three participants hangs up, the other two remain in contact.
This connects you directly to his loudspeaker. If he wants to reply to you, he has to lift the receiver. Hunt groups Some terminals may be grouped together. You can call any of the terminals by dialling the number of the hunt group that it is in. Note: You can always call a specific terminal by dialling its individual number rather than the group number. Temporarily leaving your hunt group Dial the code for the "Set group exit" function.
2. Then dial the digits to be sent as DTMF signals. This function ceases to operate when you hang up. Note: If you know in advance that you are going to have to send DTMF signals, you can prepare them in advance. Simply programme one key with the number you want to call, then the code for the "DTMF end to end dialling" function, followed by # and the digits to be sent. They will automatically be transmitted once the call is put through.
2. Then dial the number you want. The icon relating to the ISDN key will remain lit throughout the call. Sending a sub-address You may need to add a four-digit "sub-address" to your correspondent's number, to get through to his fax machine, his computer or his telephone. ISDN 1. 2. Then dial your correspondent's number. 3. Dial * followed by the the sub-address (max. 4 digits). 4. to confirm.
If your correspondent is not answering his phone, but you know he has a pager: Dial the code for the "Paging request" function. The display screen will confirm that he is being paged. You can also page the other person directly, by dialling the code for the "Direct paging call" function followed by his pager number. He will be able to contact you from any phone in the company.
FOR YOUR CONVENIENCE 32
Customizing your terminal To help you when making everyday calls, you can select certain functions, create a personal directory, and programme the free keys. i To customize your phone, use the Guide Mode and then The display screen will show you two of the functions you have available: 1 : to consult the codes for the "Attendant call" and "Direct outside line" functions. 2 : to programme the free keys or the directory.
Programming a free key The display will offer a set of functions to enable you to programme the free keys directly (see the list on page 30). Another set of functions is used when programming the free keys after dialling the code for the function you wish to activate. 1 Select a function, or dial a number or a function code. Select the key you want to programme. Programming your personal directory 2 Dial the internal or external number you want to store.
List of the functions available Broker call 3 party conf Intrus on busy CallBk request Camp on request LS announce Enquiry call Paging meet me Account code Pulse sending DTMF sending Malicious call Leave voice msg Camp on control C O M F O R T Programming your personal code The default code for your terminal is 0000. To choose or alter your personal code, dial the appropriate function code. Dial your personal code and then the new code.
Choosing a language To choose the language of the visual display, dial the code for the "Language" function. The display screen will offer you several possibilities (Scroll through them using ). For example: F: French - GB: English - D: German - SP: Spanish - P: Portuguese - NL: Dutch DK: Danish - I: Italian - A: Austrian Press the related numeric key to choose a language. To confirm your choice Switching on the loudspeaker during a call During a call, to activate the loudspeaker on the display.
Adjusting receiver volume during a conversation or to adjust the volume (7 volume levels). The receiver volume level is indicated on the screen for a few seconds. Calling the last number dialled (redial) Adjusting the ringer You can choose the melody your terminal plays (from among 16 options) and the volume level.
Note: if you have an earlier version, use keys 1 to 4 of the keypad (only 4 contrast levels available). Changing the associate number The associate number can be an extension number, a voice message service number or a pager number. To change this number: Dial the code for the "Change associate number" function then, following the instructions, dial your own personal code followed by the associate number.
3. Tap in the number of the terminal that is to be called. If this is your own terminal, enter nothing. 4. At the prearranged time your phone will ring. The display screen will indicate that this is an appointment call. 5. Lift the receiver and replace it to acknowledge the call. 2. Multiple appointment reminder (from 2 to 4 appointments) To program from 2 to 4 appointment reminders: 1.
"Do not disturb" You can make your terminal temporarily inaccessible to all incoming calls (except from the operator). 1. Dial the code for the "Do not disturb" function. 2. Then, when prompted, enter your personal code. 3. Wait 2 seconds or . Your display will indicate "Do not disturb". To cancel this, follow the same procedure as when you set it up. Forwarding calls when you are busy 1. Dial the code for the "Immediate forward on busy" function. 2.
Saving a number, to call it later The other person (internal or external) does not reply. (LED lit up fixed). Before hanging up, Hiding your identity This applies if your terminal has access to ISDN facilities. When you call an internal number, or an outside line that also subscribes to ISDN, your own number is automatically transmitted. You have the option of hiding your identity before you call. To do this, you need to have programmed a key with the code "Secret identity". 1. Lift the receiver. 2.
Hiding your caller's identity Whether your phone is being used or is idle, you can hide the identity of your correspondents. To do this, you need to have programmed a key with the code "Identity display". To activate or to cancel this function, press the appropriate programmed key. Reporting malicious calls If you answer a call and find it is malicious, you can report it. Dial the code for the "Malicious call" function.
Finding out the cost of your last external call Dial the code for the "Charging meter readout" function. The display screen will show you the length and the number of units or the cost of your last outside call, and also the total number of charge units or the total cost since the meters were last reset. Even though private use of the phone may be restricted, you can make "private" calls by identifying them as such. They will be charged separately. 1. Lift the receiver. 2.
Twin-set configuration This configuration allows two terminals to be grouped under a single number. Your terminal is the main terminal, while the other one, usually a DECT terminal, is the secondary one. Each telephone has its own directory number, but the twin set number is that of the main terminal. When you receive a call, the two terminals ring simultaneously. When one terminal takes the call, the other stops ringing.
A B S E N C E WHILE YOU ARE AWAY 45
Forwarding calls to another number The other number may be your home phone, a portable, a car phone, or a different terminal such as the operator or your associate line. 1. (software release ≥ R3) or dial the code for the "Immediate forward" function. 2. Then dial the number of the phone that is to receive the forwarded calls. If it is an external number, first type the code for an outside line (e.g. 9). The display screen will show that the forward has been accepted (Programme recorded). 3.
• for immediate forwarding when your terminal is busy, • a combination of both the above. Dial the associated function code. Forwarding your calls to another number, when you are away from your desk (Forward on no reply) 1. Dial the code for the "Forward on no reply" function. 2. Then, following the prompts, dial the number to which calls are to be forwarded. The display screen will acknowledge the forwarding. 3. Calls will be forwarded if your terminal does not reply within a certain time.
Forwarding your calls, from a different terminal Forwarding your calls from the terminal you are on (Follow me) If you are temporarily in another room, and would like your calls to be forwarded to you. From the terminal you are on: 1. Dial the code for the "Remote forward" function. 2. Then, following the instructions, dial your own terminal number. 3. your terminal becomes inactive.
Cancelling forwarding From your own terminal 1. Dial the code for the "Forward cancellation" function. 2. your terminal becomes accessible to incoming calls once more. From the internal terminal that is receiving your forwarding 1. Dial the code for the "Cancel follow me" function. 2. Then dial the number of the terminal that is being forwarded. 3. From any other terminal within the company 1. Dial the code for the "Cancel remote forward" function. 2.
Selective forwarding In multi-line mode, you can have a main number and one or more secondary numbers. Calls to your main number, and those to your secondary numbers, can be forwarded to different terminals. SelPli SelSLi (main number forwarding) or (secondary number forwarding) or dial the code for the corresponding function. 2. Select the type of forwarding required. 3. Dial the number to receive the forwarding. 4. 1. To cancel the forwarding, described on page 47.
Consulting "call-m me" messages together with a green LED indicate that you have messages waiting. ; the display screen indicates the number of new messages. then to display the number of "call-me" messages (xx Msg Recall). ; the first person to be called back is displayed.
Forwarding your calls to your pager This enables people to page you if you are somewhere in the building. 1. Dial the code for the "Immediate forward" function. 2. Dial the paging number. The display screen will acknowledge receipt. Replying when your pager sounds If you are away from your office but still in the building, and your pager bleeps, you can reply to it from any company phone. 1. Dial the code for the "Paging reply" function. 2. Dial your own terminal number.
Consulting the list of internal calls When you are away, internal calls will be recorded (up to 10 calls). The LED associated with and the green LED on your set indicate that messages are present. ; the display screen indicates the number of calls. then to display the number of messages (xx Msg NO ANS). ; the identity of the first caller is displayed. i to display the date and time of the message.
The icon relating to ISDN ISDN ; the display screen indicates the number of calls. To consult the list, i shows if there are messages waiting. ; the display screen indicates the caller's number. to display the date and time of the message. To call the person back, The display screen indicates the caller's number and the date and time of the call. To go to the next message, To store a message, ( * is displayed in front of the caller's name).
GLOSSARY ALPH APAGE CONNECTION Connection to the Alphapage message service. BROK ER CALL A function which allows you to hold two conversations at once, switching from one to the other. CALL TRANSFER A facility which allows you to transfer a call to another user within your company. CONFERENCE This facility allows you to switch from talking to two callers alternately, to talking with both at once. DECT A European standard: Digital Enhanced Cordless Telecommunication.
FILTER A facility offered to a manager/secretary pair, allowing calls to the manager to be intercepted by one or more secretaries. H OLD A facility which allows you to keep a caller on hold while you perform a second operation, and then pick up the call again on the same terminal. H UNT GROUP A set of terminals which all have the same number in the phone book. A caller to this number will get whichever of the terminals in the group is free.
MULTI-LLINE TERMINAL A phone which has at least two lines (at least two line keys). NIGH T SERV ICE BELL A service often used after hours, which enables anyone to answer incoming calls. PARK ING This service allows you to put a call on hold, and then pick it up again on any compatible terminal in the company. PERSONAL CODE This code acts as a password to control access to programming functions and for padlocking your terminal (0000 default).
SINGLE-LLINE TERMINAL A phone which has one line available to it (no line keys). SYSTEM DIRECTORY A directory containing all the abbreviated numbers available to all users within the company. SUB-A ADDRESS To contact your correspondent's fax, PC or phone, you may need to add a four-digit "sub-address" to his number. UNASSIGNED NIGH T CALLS This facility enables you to answer incoming calls when the switchboard is not attended (General bell).
Precautions for use: Caution, never bring your telephone set in contact with water. To clean your set however, you may use a damp cloth. Never use solvents (trichlorethylene, acetone, ...) which may damage the plastic surfaces of your telephone set. Never spray cleaning products on your set. If the terminal is used close to a strong source of electromagnetic radiation, slight modulation may be audible in the earphone.
