User manual

Trouble solving table
AppendixA Speed Touch Troubleshooting
86 / 104
3EC 36228 AAAA TCZZA Ed. 01
The following table provides possible solutions to some problems:
Problem Solution
AST350i does not work.
(none off the LEDs lights up)
Make sure the AST350i is plugged
into an electrical outlet.
(none
off
the
LEDs
lights
up)
Make sure the power switch on the
AST350i modem is turned on.
No Ethernet connectivity.
LAN LED does not light up.
Make sure the cable(s) are securely
connected to the 10BaseT port(s).
LAN
LED
does
not
light
up
.
Ethernet port(s) link integrity LED does
not light up.
Make sure you are using the correct
cable type for your Ethernet
equipment.
Telnet session from a Windows PC is
not possible.
The AST350i system password is
longer than 8 characters.
Change the AST350i system
password.
Poor AST350i performance. Make sure the AST350i is installed as
instructed in this User's Guide and/or
as instructed by the SP.
For ADSL service, check whether a
central splitter or dedicated filters are
installed properly.
No Line synchronization achieved.
Line Sync LED keeps flashing
Make sure ADSL service is enabled on
the wall outlet your AST350i is
connecting to.
Make sure an ADSL AST350i variant
is used for your ADSL service.