Use and Care Manual
— 46 —
TROUBLESHOOTING
Problem
Control Hub Device not
working.
A Sensor device is not
working.
Cannot remotely connect
to the Control Hub from a
mobile device.
Poor picture quality.
Camera not recording.
Email Alert is not working.
A white image appears at
night (camera).
Possible Solution
Make sure it is plugged into an AC Outlet and that the
rear connection is inserted correctly.
Make sure the Ethernet cable is connected to the rear of
the Gatway and to a working router.
Make sure fresh batteries are installed according to the
diagram in the compartment.
Check the internet status, located above where the
Ethernet cable in inserted. The orange LED indicates the
network socket is powered on. The green LED indicates
the network status. If the Green LED becomes solid
green instead of flashing, it means the network has failed.
Make sure the router is functioning properly and
reconnect the Ethernet cable to the Control Hub.
Clean the camera lens using a microfiber cloth.
Ensure the MicroSD card is inserted into the camera.
Make sure the email alert function is enabled.
Make sure the email address has been correctly entered.
The camera’s infrared LEDs shine invisible light that
reflects off of surfaces such as glass and will cause
white light.
If you have any trouble with your system, try these simple steps which should handle most
common issues.
Use this and next page for more troubleshooting if
any... if not remove and reow next page.