Troubleshooting guide

5. Obtaining Failure Information
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Operation normal end.
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1. Execute the command.
2. Specify the remote host name.
3. Specify a user name.
4. Enter the password.
5. Specify the destination directory.
6. Specify a file name.
7. Choose to collect dump files from the standby system.
(2) Collecting information and transferring files by using the "show tech-support"
command (AX3800S, AX3600S, and AX2400S series switches)
Figure 5-8: Transferring maintenance information files to a remote terminal (AX3800S,
AX3600S, and AX2400S series switches)
> show tech-support ftp <---1
Specify Host Name of FTP Server. : 192.168.0.1 <---2
Specify User ID for FTP connections. : staff1 <---3
Specify Password for FTP connections. : <---4
Specify Path Name on FTP Server. : /usr/home/staff1 <---5
Specify File Name of log and Dump files: support <---6
Mon Dec 18 20:42:58 UTC 2006
Transferred support.txt .
Executing.
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Operation normal end.
########## Dump files' Information ##########
***** ls -l /dump0 *****
total 2344
-rwxrwxrwx 1 root wheel 2400114 Dec 8 16:46 rmdump
***** ls -l /usr/var/hardware *****
-rwxrwxrwx 1 root wheel 264198 Dec 8 16:43 ni00.000
########## End of Dump files' Information ##########
########## Core files' Information ##########
***** ls -l /usr/var/core *****
No Core files
########## End of Core files' Information ##########
Transferred support.tgz .
Executing.
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Operation normal end.
>
1. Execute the command.
2. Specify the remote host name.
3. Specify a user name.
4. Enter the password.