Troubleshooting guide

5. Obtaining Failure Information
187
5.3 Collecting information and transferring files by using the "show
tech-support" command
You can use the show tech-support command to collect information when a failure has occurred
in a batch operation. You can also specify the
ftp parameter for this command to transfer the
collected information to a remote terminal or remote host.
In a stack configuration, you can transfer files with the
ftp parameter specified, only by executing
the
show tech-support command on the master switch. You cannot use the show tech-support
command to specify the
ftp parameter for member switches other than the master switch.
To collect information and transfer files by using the
show tech-support command on member
switches other than the master switch, perform the following procedure:
1. Execute the following command on the master switch to collect information from the time the
failure occurred:
remote command <switch no.> show tech-support
2. Use the cp command to copy information collected from each member switch from the
member switches to the master switch, and then transfer the files from the master switch.
For the procedure for transferring the files, see 5.2 Transferring maintenance information
files.
(1) Collecting information and transferring files by using the "show tech-support"
command (AX6700S, AX6600S, and AX6300S series switches)
Figure 5-7: Transferring maintenance information files to a remote terminal (AX6700S,
AX6600S, and AX6300S series switches)
> show tech-support ftp <---1
Specify Host Name of FTP Server. : 192.168.0.1 <---2
Specify User ID for FTP connections. : staff1 <---3
Specify Password for FTP connections. : <---4
Specify Path Name on FTP Server. : /usr/home/staff1 <---5
Specify File Name of log and Dump files: support <---6
Check and Extract Dump Files in a Standby system?(y/n)y <---7
Mon Dec 18 21:49:59 UTC 2006
Transferred support.txt .
Executing.
...............................................................................
...........
...............................................................................
........................................................
Operation normal end.
########## Dump files' Information ##########
***** ls -l /dump0 *****
total 4568
-rwxrwxrwx 1 root wheel 4677464 Dec 18 21:16 rmdump
***** ls -l /usr/var/hardware *****
-rwxrwxrwx 1 root wheel 130886 Dec 8 16:43 nif01.000
***** ls -l /standby/dump0 *****
total 0
-rwxrwxrwx 1 root wheel 4207084 Dec 18 21:16 rmdump
***** ls -l /standby/usr/var/hardware *****
########## End of Dump files' Information ##########
########## Core files' Information ##########
***** ls -l /usr/var/core *****
***** ls -l /standby/usr/var/core *****
No Core files
########## End of Core files' Information ##########
Transferred support.tgz .
Executing.