Troubleshooting guide

5. Obtaining Failure Information
177
(2) Maintenance information for AX3800S, AX3600S, and AX2400S series switches
The following table lists the maintenance information for AX3800S, AX3600S, and AX2400S
series switches. Note that when you are configuring a stack, maintenance information is stored in
each member switch. For this reason, collect information from each member switch at the time of
stack configuration.
Table 5-2: Maintenance information (AX3800S, AX3600S, and AX2400S)
Dump information
file created when the
NIF fails
/usr/var/hardware/nif**.*** in the system that failed
(For versions prior to Version 10.5:
/dump0/nif**.*** in the
active system)
**: NIF number of the NIF that failed
***: Serial number assigned since the first dump data was
collected. Up to two files, the oldest and the latest files, are
stored.
NIF dump
information file
created when the
dump nif command
is executed
/usr/var/hardware/nif**.cmd in the system in which the
command is executed
(For versions prior to Version 10.5:
/dump0/nif**.cmd in the
system in which the command is executed)
**: NIF number of the specified NIF
Log information Depending on the source directory, the files are stored with the
following names:
Operation log:
log.txt
Reference log: log_ref.txt
• Use ASCII mode to
transfer these files with the
ftp command.
Information when the
configuration file
encounters an error
In administrator mode, execute the following commands to
copy two files to the home directory. Then transfer these files.
cp /config/system.cnf system.cnf
cp /config/system.txt system.txt
• Use binary mode to
transfer these files with the
ftp command.
• Delete the source files after
the transfer is completed.
Error save
information
/usr/var/core/*.core • Use binary mode to
transfer these files with the
ftp command.
• Delete these files after the
transfer is completed.
Item Path and file name Remarks
Dump information file
created when the
switch restarts
/dump0/rmdump • Use binary mode to transfer
these files with the ftp
command.
• Delete these files after the
transfer is completed.
Dump information file
created when the
network interface fails
/usr/var/hardware/ni00.000
(For versions prior to Version 10.5: /dump0/ni00.000)
Log information Depending on the source directory, the files are stored with
the following names:
Operation log: log.txt
Reference log: log_ref.txt
• Use ASCII mode to transfer
these files with the ftp
command.
Item Path and file name Remarks