Troubleshooting guide

3. Troubleshooting Functional Failures During Operation
166
#1
If you execute the
dump bsu command, do not execute any more commands until a log entry
is output stating that collection of the memory dump file is complete. Also, the second time
you execute the
dump policy command or the dump bsu command, the memory dump file
you collected the first time is deleted, so be sure to save the memory dump file before
executing the command for the second time.
#2
If you execute the
dump psp command, do not execute any more commands until a log entry
is output stating that collection of the memory dump file is complete. Also, the second time
you execute the
dump policy command or the dump psp command, the memory dump file
you collected the first time is deleted, so be sure to save the memory dump file before
executing the command for the second time.
6 Check the path switch-back operation settings for
policy-based switching
• Execute the
show cache policy-switch
command, and check the
Recover item.
If the setting is Off, path switch-back operations are not
performed, and thus the path is not being re-selected.
Execute the
reset policy-switch-list command to
re-select the path.
If the setting is
On, go to No. 7.
7 Check if a network communication failure has
occurred in the destination interface
• See 3.6.1 Layer 2 communication by VLANs
is not possible.
If a communication failure has occurred, follow the
instructions in the referenced section.
If a communication failure has not occurred, go to No. 8.
8 Collect analysis information
• For AX6700S
Execute the
show tech-support command,
the
dump policy command, and then the
dump bsu command, twice in that order.
#1
• For AX6600S or AX6300S
Execute the
show tech-support command,
the
dump policy command, and then the
dump psp command, twice in that order.
#2
Send the information you collected to the support center.
No. Items to check and commands Action