Troubleshooting guide

3. Troubleshooting Functional Failures During Operation
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If the packet type is
arp, a large number of ARP packets have been
received. In this case, an L2 loop configuration might be used.
Revise the network configuration. If there is no problem in the
network configuration, check the settings of the terminal that has
the source address.
4 Collect analysis information.
• For AX6700S series switches:
Execute the
show tech-support
command and
dump bsu command
twice in this order.
• For AX6600S or AX6300S series
switches:
Execute the
show tech-support
command and
dump psp command
twice in this order.
• For AX3800S, AX3600S, or
AX2400S series switches:
Execute the
show tech-support
command twice.
Notes:
• When executing the
dump bsu or
dump psp command, do not execute
the next command until a log entry is
output that indicates that collection of
a memory dump file is complete.
• Executing the
dump bsu or dump psp
command a second time deletes the
memory dump file collected by the
first execution of the command.
Therefore, save the file before
executing the command a second time
to prevent the file from being deleted.
Send the collected information to the support division.
No. Items to check and commands Action