Troubleshooting guide

3. Troubleshooting Functional Failures During Operation
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Check the following for the configuration related to Web authentication.
13 Check whether authentication fails on the
connected terminal.
• If a terminal subject to authentication cannot be
authenticated at all, use the
restart
web-authentication web-server command to restart
the Web server.
• If authentication still fails after the Web server restarts,
execute the
restart vlan mac-manager command.
• For other cases, check the Web authentication
configuration and correct the configuration.
14 Use the show logging command to check the
operation log.
• If the following operations are performed, a Web server
(httpd) stop message and Web server (httpd) restart
message might be displayed in the operation log.
Web authentication is stopped (by executing the no
web-authentication system-auth-control
command) and then restarted (by executing the
web-authentication system-auth-control
command).
System switching occurs on AX6700S series switches
(BCU), AX6600S series switches (CSU), or AX6300S
series switches (MSU).
The
restart web-authentication web-server
command is used to restart the Web server.
Web server (httpd) stop message:
Level:
E7
Message identifier: 2a001000
Message: httpd aborted.
Web server (httpd) restart message:
Level:
R7
Message identifier: 2a001000
Message: httpd restarted.
These messages indicate that the Web server (httpd)
stopped and then automatically restarted. After the Web
server (httpd) restarts, the authentication operation
resumes.
• For other cases, see the manual Message and Log
Reference.
No. Items to check and commands Action