Troubleshooting guide

3. Troubleshooting Functional Failures During Operation
64
No. Items to check and commands Action
2 Make sure the URL of the user
authentication page is correct.
If the URL of the user authentication page is not correct, use the
correct URL. For the IP address of the URL, use the IP address of the
VLAN used for secure Wake-on-LAN.
3 Use the show
wol-authenticaion user
operation command to check
whether user information is
registered.
If the user is not registered, use the set wol-authentication
user operation command to register the user.
If the user ID is not correct, delete it with the remove
wol-authentication user operation command, and then use
the set wol-authentication user operation command to
register the correct user ID.
After the change, use the commit wol-authentication
operation command to apply the information to the operation.
For other cases, go to No. 4.
4 Use the show wol operation
command to check the number of
users who are using the secure
Wake-on-LAN functionality.
A maximum of 32 users can use the secure Wake-on-LAN
functionality concurrently. If the maximum number of users is
exceeded, this functionality cannot be used. Wait a while until the
processing of other users terminates.
5 Use the show
wol-authenticaion user
operation command with the
target user ID and detail option
specified to check the terminal
access permissions and the
terminal name.
If an asterisk (*) appears for the target user's entry:
The terminal name is not registered in the WOL terminal DB. Use the
show wol-device name operation command to check the terminal
name, and then use the set wol-authentication permit
operation command to change the terminal name. After the change,
use the commit wol-authentication operation command to
apply the information to the operation.
6 Use the show wol-device
name operation command to
check the information registered
in the WOL terminal DB.
Check whether the terminal name, the terminal MAC address, and
information for the VLAN to which the terminal belongs are correct. If
these items are not correct, the startup command cannot be sent.
 If the items are not correct:
Use the set wol-device mac and set wol-device vlan
operation commands to change the information. After the
changes, use the commit wol-device operation command to
apply the information to the operation.
 If all items are correct, continue with No. 7.
7 Use the show wol-device
name operation command to
check the information displayed
for Alive for the terminal.
 If no-check displayed:
The terminal has been registered with the startup check
disabled. Use the set wol-device alive operation
command to change the setting so that the startup check will be
performed, and then use the set wol-device ip operation
command to add the IP address information
#
. After the
changes, use the commit wol-device operation command to
apply the information to the operation.
# IP address information
For a DHCP client:
Specify dhcp and configure DHCP snooping for the Switch.
For a fixed-IP address terminal:
Set the IP address of the terminal.
 For other cases, go to No. 8.