Troubleshooting guide

3. Troubleshooting Functional Failures During Operation
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3.3.4 Update by using the ppupdate operation command is not possible
If update by using the ppupdate operation command is not possible or if another similar
problem occurs, check the status according to the following table.
Table 3-6 Problems occurring while using the
ppupdate configuration command and
action to take
No. Items to check and
commands
Items to check
1 Check the response
message to the
command.
1. When Can't update software [ Hardware rev.x ] is displayed,
[AX1240S]
Check the hardware revision number by using the show version
operation command. If the hardware revision is shown as 1 or 9, the
normal procedure cannot be used to update with the update file for prior
to Ver. 2.4 software.
In this case, see the Software Update Guide.
2. When a response message other than the above is displayed,
Check whether the update file specified by using the ppupdate
operation command is applicable for the Switch.
 Check that the update file is applicable to the target Switch model.
 Check the update file, and then execute the ppupdate command again.
3. For all other cases, see No. 2.
2 Try to execute the show
critical-logging
command.
 When FROM write fail
[cnt=xxxxxxxx,size=xxxxxxxx,err=xxxxxxxx] is obtained,
Execute the ppupdate operation command again. If an error still occurs,
the internal flash memory might be corrupted. Replace the Switch.
3.3.5 Restoring data by using the restore operation command is not possible
If restoring data by using the restore command is not possible or if another similar
problem occurs, check the status according to the following table.
(1) When the restore command is executed on a restore from a AX2200S series
Switch:
Table 3-7 Problems occurring while using the restore command and action to take
[AX2200S]
No. Items to check and
commands
Items to check
1 Check the response
message to the
command.
When Restore operation failed. is displayed,
 If no-software is specified for the backup operation command,
no-software must be specified for the restore operation command
as well.
 Check that the backup file was created on the Switch that has the
same model name as the Switch you are restoring the information to.
 Check the backup file, and then execute the restore operation
command again.
 If an error still occurs, the backup file might be corrupted.
For all other cases, see No. 2.