Troubleshooting guide

3. Troubleshooting Functional Failures During Operation
20
No. Items to check and
commands
Items to check
3 Try to execute the format
mc operation command.
Perform the following procedure:
1. When only the prompt without any message is displayed, memory
card formatting has terminated normally. Try to write the specified file
to the memory card again.
2. If Can't gain access to MC. is displayed, remove the memory
card, and then make sure that no dust is on the memory card or in
the slot. If there is dust, wipe it off with a dry cloth, and then insert the
memory card into the slot again. After inserting the memory card,
execute the format mc operation command again.
3. If Can't execute. is displayed, remove the memory card, and
then make sure no dust is on the memory card or in the slot. If there
is dust, wipe it off with a dry cloth, and then insert the memory card
into the slot again. After inserting the memory card, execute the
format mc operation command again. If the same message
appears again, the memory card might have been corrupted.
Replace it with another memory card.
3.3.3 Copying or writing information to the RAMDISK is not possible
If an operation-command-related problem, such as inability to copy information to the
RAMDISK occurs, check the status according to the following table.
Table 3-5 Problems occurring while copying information to the RAMDISK and action to
take
No. Items to check and
commands
Items to check
1 Check the response
message to the
command.
Perform the following procedure:
1. Make sure the specified file exists.
2. Make sure the name of the specified file is correct.
3. If Not enough space on device. is displayed, see No. 2.
2 Execute the show
ramdisk command to
check the RAMDISK
status.
Perform the following procedure:
1. Make sure the amount of space in the free section displayed by
executing the show ramdisk operation command is sufficient. If the
available space is too small, execute the del operation command to
delete unnecessary files.
2. To copy the configuration file, make sure there is at least 1 MB of free
space.
3. To execute the show critical-logging ramdisk operation
command to save a log file to the RAMDISK, make sure there is at
least 300 KB of free space.
4. To execute the show tech-support ramdisk command to save
Switch information to the RAMDISK, execute the del command to
delete unnecessary files.
5. For all other cases, see No. 3.
3 Try to execute the
format flash operation
command.
Perform the following procedure:
1. Use the format flash operation command to format the file
system. If the "Flash format complete." message indicating
successful formatting is displayed, set the configuration again, and
then save it in the startup configuration file.
2. If a message other than "Flash format complete." is displayed,
the file system might be corrupted.