Troubleshooting guide

3. Troubleshooting Functional Failures During Operation
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3.3 Problems occurring while saving files
3.3.1 Information cannot be saved in the startup configuration file
If a problem, such as inability to copy information to the startup configuration file using an
operation command occurs, check the status according to the following table.
Table 3-3 Problems occurring while copying information to the startup configuration file
and action to take
No. Items to check and
commands
Items to check
1 Check the response
message to the
command.
If Can't execute is displayed, do the following:
1. Make sure the specified file exists.
2. Make sure the name of the specified file is correct.
3. For all other cases, see No. 2.
2 Try to execute the
format flash operation
command.
Perform the following procedure:
1. Use the format flash operation command to format the file
system. If the "Flash format complete." message indicating
successful formatting is displayed, set the configuration again, and
then save it in the startup configuration file.
2. If a message other than "Flash format complete." is displayed,
the file system might be corrupted.
3.3.2 Copying or writing information to a memory card is not possible
If an operation command-related problem, such as inability to copy information to a
memory card occurs, take action according to the following table.
Table 3-4 Problems occurring while copying information to a memory card and action to
take
No. Items to check and
commands
Items to check
1 Check the response
message to the command.
Perform the following procedure:
1. If MC not connected. is displayed, no memory card is inserted.
Insert a memory card.
2. If Can't access to MC by write protection. is displayed,
the memory card is write-protected. Remove the memory card, and
slide the write-protect switch ( Lock) in the opposite direction to
enable writing to the memory card.
3. If No enough space on device. is displayed, capacity on the
memory card is insufficient. Use the del command to delete
unnecessary files, and then re-execute the operation.
4. If Can't execute. is displayed, see No. 2.
2 Use the show
ramdisk-file
operation command to
check a file on the
RAMDISK.
Perform the following procedure:
1. Make sure the specified file exists.
2. Make sure the name of the specified file is correct.
3. If the problem is not resolved by the above two actions, see No. 3.