Troubleshooting guide

4. Obtaining Failure Information
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4.1 Obtaining failure information
You can use the show tech-support operation command to collect information when a
failure has occurred in a batch operation.
It might take tens of minutes for the
show tech-support command to display information.
As described below, we recommend that you either save the information on the RAMDISK
and then write the information to a memory card or transfer the information via FTP.
This command allows you to save the collected information on the RAMDISK in text format
and then write the information to a memory card or transfer it via FTP.
Figure 4-1 Saving information to the RAMDISK by using the show tech-support
command
# show tech-support ramdisk
The file with the information is saved as
showtech.txt. See 4.2 Writing data to a memory
card for the procedure for writing the information to a memory card. For details about
transferring the information via FTP, see
4.3 Transferring files via FTP. We recommend that
you delete files and directories on the RAMDISK before executing the
show tech-support
ramdisk command.