Specifications

Keri Systems, Inc. Doors
TM
Users Guide
01914-010 Rev. 5.4 Section 10: EntraGuard 10-45
11.0 Troubleshooting EntraGuard Doors Features
Problem Possible Cause Corrective Action
Cardholder name not
showing in directory list
on EntraGuard LCD
1. User ID not enrolled as an
EntraGuard ID.
2. User ID not turned ON.
3. No access group assigned.
4. No phone number listed.
5. Name displayed disabled.
1. Make sure the EntraGuard ID option is
selected when enrolling User IDs.
2. Verify the ON/OFF cell is set to ON in the
Setup Cards window.
3. Verify the Access Group does not say
Unassigned.
4. Verify phone number cell contains correct
phone number for cardholder.
5. Verify the Name Displayed cell is set to
ON in the Setup Cards window.
User ID denied access • User ID not enrolled as an
EntraGuard ID
• User ID not turned ON.
• Not entering all numbers in the
User ID.
• Make sure the EntraGuard ID option is
selected when enrolling User IDs.
• Verify on the Setup Cards spreadsheet that
the ON/OFF cell is set to ON.
• If the User ID number of digits (in the
System Options window) is set for a
specific number of digits (5 for example),
then 5 digits must be entered (including
any leading 0’s).
Telephone command
does not perform
function
• Pressing wrong telephone key for
command.
• Verify the number assigned for the specific
task on the System Options page is the
correct number.
Unable to connect with
cardholder’s phone
1. Wrong phone number entered.
2. Wrong time of day for Dial
Timezone.
1. Verify phone numbered entered for
cardholder is correct.
2. Check Dial Timezone to make sure it is set
up correctly.