User`s manual

Troubleshooting
RUBY-9719VG2AR User’s Manual 5-4
5.3 FAQ
Unboot problem
Symptom : SBC keeps beeping, and no screen has shown.
Solution : In fact, each beep sound represents different definition of error
message. Please refer to table as following:
Beep sounds Meaning Action
One long beep with one
short bee
p
s
DRAM error Change DRAM or reinstall it
One long beep constantly DRAM error Change DRAM or reinstall it
One long beep with two
short bee
p
s
Monitor or Display
Card error
Please check Monitor connector
whether it inserts
p
ro
p
erl
y
Beep rapidly Power error warning Please check Power mode setting
Symptom : There is neither no beeps nor screen output.
Solution : Indeed, you can do the stand-alone to identify the root cause by
isolating the board from other possible system devices such as PCI device,
backplane, and so on. If the system still cannot boot up, please fill out RMA from
which is provides on Portwell website, and then send back to Portwell as a RMA.
Besides, you also visit RMA site (http://www.portwell.com.tw/rma/login.asp) to
check RMA report if necessary.
Information & Support
Question : Intel G41 Chipset supports Dual Channel Mode, but how can I
enable
this function?
Answer : Indeed, you don’t have to change any setting. You can simply plug
DDR2 SDRAM Module on DIMMs, and then system will automatically enable Dual
Channel Mode.
Question: How can find PXE Function ?
Answer: The Ethernet have PXE Function and please enable BIOS Function.
To solve this problem, you can download BIOS from our website
http://www.portwell.com.tw/download.asp
If you cannot find BIOS that you need, please contact with Technical
Support Department to request a new BIOS to solve this problem.
Technical Support Department
Mailto: tsd@ portwell.com.tw